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Re: I have put the cartridge, a brand new one, and it is...
There is a toner counter chip for 128 .check if u have replaced with new one that it might have been out of position.if possible call a rep as it is a bit tricky
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The most common cause I've seen is that when people put the new cartridge, they forget to remove the seal which makes the ink stay in the cartridge. It is typically a strip that covers the hole where the ink comes out, or else a strip that is located far from the hole, but that needs to get removed or else the ink will not flow from the cartridge
E5 means your cartridge error. May I know are you using original ink cartridge or yours has been modified before?
I assume you to refill your ink cartridge before because E5 error won't appear after replacing new cartridge.
So, you need to take out both of your ink cartridge and then use a clean cloth to wipe them. After that, slowly put in back into the printer. If the error is still there after wiping it, try to do it till the error is gone.
I had tested this way with my own printer and it works again without needed to buy a new ink cartridge.
All the best and good luck =)
this is why hp always insists on genuine cartridges. i was going to a storefront inkjet refilling place but with the electronics inside these cartridges, once you use it up, the circuit can be fried. it sounds to me like the internal circuit is done. you may be able to return to vendor
If you let the cartridge run totally dry then they need to be reset or replaced, I have tried purchasing reset software myself and found then to be a waist of money as they do not reset the cartridge at all. Do yourself a favor and replace the cartridge and remember to top up the cartridges before they get half empty.
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