Hello,
do you mean that copy comes out blank?
If yes, this is problem with laser shutter on laser unit.
Call service!
If the copy isn't blank, please give more details about problem...
Testimonial: "Thank you so much for the advice. We will call service."
Make sure your tech people fit the new modified shutter and not just free the old one as it will stick again. if you give the front upper corner of the machine a gentle knock then it will most probablt free it until you change the toner again.
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