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Posted on Sep 14, 2011
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I don't have an account with Big Fish Games and you continue to bill my credit card for 6.99 from them for what I DON'T KNOW . I would appreiate if you would correct this.

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Chris Larocque

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  • Master 367 Answers
  • Posted on Sep 14, 2011
Chris Larocque
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Joined: May 11, 2011
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Hello,
You will have to get in contact with Big Fish Games to stop this. If you can not get in contact with Big Fish Games, if you call your credit card company and explain the situation, they will put a block on the transaction and once the Big Fish Games sees the money is being rejected, they will stop or try to contact you and then you can give them an ear full.
You can contact Big Fish Games here:http://bigfishgames.custhelp.com/app/ask/session/L3RpbWUvMTMxNTk3ODEyNi9zaWQvYkdCQVkxRWs%3D
Another thing to note: If you know you never purchased games from the Big Fish Games company, your credit card information may have been leaked at some other website or store you have been to and now the thief is "testing" to see if the account is active by using it on websites such as Big Fish Games. You may want to get a new card and cut this one up.
Chris

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BIGFISHGAMES*243060950 4,99 EURO 7,54 CAN billed 06-10-2015

If you can still log on to the site and play games they obviously did not close your account even though you may have requested it. If you cannot login to your account, then of course they should not be billing you any longer. I would revisit their page and double-check on the cancel membership process. Here is the link to that page:


Cancel Big Fish Game Club Membership
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HOW DO I GET BIG FISH TO STOP BILLING ME?

heres the phone number for big fish 1-206-448-6628
or dispute charges with your credit card company
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Why can I not cancel my big fish games subscription>

Here's how:
  1. Visit the My Game Club page.
  2. Click the Cancel My Membership link as shown in the example below:
  3. Click Cancel Now in the pop-up window (as shown below) to confirm cancellation.
You should also be able to stop the bill from being paid if with a credit card; call your bank.

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0ahUKEwjus9mVqdbYAhXl3YMKHZ3PA5YQFgg7MAI&url=https%3A%2F%2Fbigfishgames.zendesk.com%2Fhc%2Fen-us%2Farticles%2F230167648-Cancel-Big-Fish-Game-Club-Membership&usg=AOvVaw3fTBym-2NcLGygxEMtjvOg

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Big fish games keeps charging me $6.99 every month since sept. 2012 I have not purchased any games in that time nor does it show as a credit to my account. I have contacted my credit card company to stop...

The only thing you can do is to continue to contact big fish games and explain your situation. You've already contacted your credit card company so that is good. Make sure they put a stop payment on that charge so no further charges will occur.
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Big fish games

You can cancel or reactivate from your My Game Club page, where you can also check out your next billing date. Cancel before this date to avoid getting next month's game credit and related charge, or remain a member and keep your benefits.
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I received a receipt for Big Fish games for $6.99, but I have no idea what it was for and don't remember ordering anything. What can I do? [email protected]

Did you check at Big Fish Games to see if they have a more detailed invoice? How about checking your browser history, or asking family members (in case you bought some kid a game!) Also; you said you got a receipt, but you mean card billing statement listing the purchase, right?
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I have canceled my order to Big Fish Games. But still getting billed. I do not plan to pay for this.Take this transaction off 6GB13974DY601344N.

If you've cancelled your order with Big Fish Games and still being charged on your PayPal account, first verify with Big Fish about this inquiry if the order was cancelled, inform them about the charge that's showing on your PayPal, and then call PayPal hotline to dispute the amount that was charged for the said transaction.
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Change my reference credit card on pay pal

As per Paypal:
Question : Can I register a credit card on more than one PayPal account?
Answer : No. For your security, you can register a credit card on just one PayPal account at a time. You may, however, register several different credit cards on a single PayPal account.

If your credit card was registered to a different PayPal account, you need to log in to the previous account and remove the card before adding it to your new account. To remove credit cards from your account click Profile at the top of the page and click the Credit/Debit Cards link in the Financial Information column.
Question : What if I forgot my email address?
Answer :
  1. Go to the PayPal homepage and click Problem with login?.
  2. Click I don’t know what email address I used.
  3. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  4. Enter the code shown in the image.
  5. Click Continue and follow the instructions.

Question : What if I forgot my password or my password has been locked?
Answer : Here's how to create a new password.
  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.
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