Has the answering system been turned off? Check the base, there is an Answer On button with a LED indicator. If the light is off, press the Answer On button. From the handset when the phone is in Standby, press Menu/OK and navigate to Answering Device using the Up/Down arrows. Press Menu/OK to enter the Answering Device menu. Use the arrows to go to the Answer On and press Menu/OK. Then press Off to exit the menu system. If you are calling into the phone, you can turn on the answering system. Let the phone ring 15 times followed by a long beep, then enter your remote code within 10 seconds. Either hang up or do any remote operations. Note: pressing 0 will turn off the answering system.
When you set up the ring count, the maximum rings before the system picks up is 7. In Toll Saver, the phone rings twice if there are new messages and 5 times otherwise before you hear the greeting. Even when the recording space is full, your greeting or a pre-recorded "mailbox full" statement will play. (Note: some of these systems allow for a greeting to play without saving any messages. This is controlled by the "recording time" option.)
I hope this helps. See the manual for the KX-TG4021 on the support page:
https://shop.panasonic.com/support-only/KX-TG4021N.html. The current link to the manual is
https://ftp.panasonic.com/telephone/om/kx-tg4011_mul_om.pdf . Start on page 27 for the Answering Device information.
Cindy Wells
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