Hello,
yes, it could be a battery problem.
The moment the handset has no power, then first thing to check is the battery.
The battery cell maybe dead. In this case, you need a battery replacement.
In summary, the battery is most likely to be the cause of the problem.
Regards.
A reset is done by following the below steps:
1. Disconnect the battery from handset(s)
2. Disconnect Phone Cord from wall jack
3. Disconnect Phone cord from base unit
4. Disconnect AC adapter from wall outlet
5. Allow to sit for 30 min
6. Reconnect Phone Cord to base
7. Reconnect Phone cord to wall jack
8. Reconnect AC Adapter to wall outlet
9. Reconnect battery into handset until you click or feel the plug snap into place
10. Re-Register Handset by placing on main base
reference
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installed a new battery, did not fix the problem. no power to the base phone. do phones just die???
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