Hello and Welcome to FixYa!
No Worries, I am also a W595 user.
The solution is you need to update the phones firmware, for that you need the USB data cable of your phone. If you have it then kindly download
this application. Install and follow the on screen instructions for the update.
Note: This will flush your phone, All the data will be lost: Phone will be as OUT OF THE BOX condition. So you can make a backup before doing this update. Backup can be made easily by the PC Suite, download that from
here.
You also have a charged battery for an update, if your battery is drained then put it in some other phone and charge it. Or just get it charged my any means. A 50% charge will work.
Last but not the least, this may not work for you. But don't worry I also have other ways to do it. But you should try this one first.
If you have any Confusion, questions or issues regarding your problem do tell me.
Thank you for using FixYa!, Keep visiting..
If you think I was of help, your token of appreciation in the form of rating and a testimonial will be esteemed.
Concerned, Nooh
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