Before
calling Rheem or service technician, open following link for
troubleshoot resources including error codes, Rheem chat, typical
required maintenance manual, and possible product manual:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
http://waterheatertimer.org/pdf/Tankless-maintenance.pdf
Error codes are start point for troubleshoot.
http://waterheatertimer.org/pdf/ErrorcodeTroubleshooting.pdf
Error 14 is 'overheat wrap fault.'
This can include venting problem, failed heat exchanger, bad safety circuit, gas problem.
Rheem does not have a service manual posted for this specific problem.
Additional
information: Tankless water heaters consume large amounts of gas during
combustion. The combustion burns away hydrogen and the remaining
poisonous byproduct is vented into the atmosphere at each home day and
night.
Byproduct includes acidic water vapor that condenses along the vent pipe and drips back down vent.
Each tankless vent pipe has a drain line that directs acidic water into household drain.
If
this drain line becomes clogged, or if vent was not installed
correctly, then water drips down into heat exchanger and can erode or
crack exchanger.
The typical maintenance manual above shows steps that can solve many tankless problems before they happen.
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