Dropped songs from itunes and rhapsody into file. they loaded onto mp3 player but when i went to play, i got "unknown format" message and the player would freeze up. It appears the songs i have are not in mp3 or wma format. how do i convert them to the right format and get them to work on the player?

Only MP3 and unprotected WMA files re supported. If you upload copy protected WMA files or any of the iTunes AAC formated songs, they will not play. All purchases from the iTunes store have to be converted to MP3 before they can be played on this player.

Also, some older MP3 players will not be able to play MP3 audio encoded at high bitrates.

If your trying to load iTunes songs onto an MP3 player, it doesn't work. iTunes music is NOT MP3 format. iTunes songs use a modified ACC file extension that is only recognized on apple products.

Nick,

This is an easy fix. Most Mp3 players, the Aqua Mp3 player included, need to have the files in an mp3 format - not the CD format.

Simply convert your CD to Mp3 files on your computer using a software like Media Monkey http://www.mediamonkey.com/ (which has a free version). Once they are converted, then you can simply drag and drop them on to your Aqua Waterproof Mp3 player.

If you're using a Mac, then you can use iTunes to import the CD and then convert the files to mp3 within iTunes.

I hope this helps you get in the water and swimming to music soon.

Michelle
WaterproofMusic.com
Check out the Xtreamp3 waterproof mp3 player - great on land or inthe pool

Two options:
1) Sign up for an online music service, or
2) Load songs directly from a CD

When choosing an online music service, find one that only gives you the songs in Mp3 format - all other formats will be either incompatible with your player or will give you headaches down the road. The other value of getting an mp3-only service is that you will be able to use the songs later if you decide to let your music service subscription lapse. Rhapsody has an Mp3 Only service, but be very cautious - Rhapsody has about 6 different subscription levels, and only one of them is an Mp3 Only service. There used to be dozens of other choices besides Rhapsody, but not anymore - most other major music service either folded, went with a DRM-protected WMA format, or went with an AAC format (iTunes).

To load songs directly from a CD, use Windows Media Player. Open Windows Media Player 11 --> run your mouse over the Rip tab --> click on the arrow that appears under the Rip tab --> Select "Format" --> change to mp3. Then put your CD in the computer's CD drive and click on the Rip tab -> it will convert the songs on your CD to mp3 format so that you can load the songs onto your mp3 player.

Good luck!

This is an "Mp3-CD player," which is not the same as an "Mp3 player." This device will only play mp3 songs that are recorded onto a CD in audio format. It will not take songs from iTunes, etc. By the way, iTunes songs are AAC format, rather than Mp3 format, so you can't just burn iTunes songs onto a CD and expect it to work with this player either. Sorry.

-Tha Mp3 Doctor

This is an "Mp3-CD player," which is not the same as an "Mp3 player." This device will only play mp3 songs that are recorded onto a CD in audio format. It will not take songs from iTunes, etc. By the way, iTunes songs are AAC format, rather than Mp3 format, so you can't just burn iTunes songs onto a CD and expect it to work with this player either. Sorry.

-Tha Mp3 Doctor

The "synchronize files to continue" is annoying, and you are likely to get it again. If the music files on your player came from Rhapsody, the short-term solution is to re-synch the files through Rhapsody itself. If your subscription to Rhapsody, Overdrive, etc. ever expires, you will also get this message. The only long-term way around this problem is to only load songs that are in mp3 format (Rhapsody has an Mp3-Only subscription, which is different from its regular subscription; Limewire is another choice - but it is prone to have viruses, and some ISPs will cut off your broadband if you use the service). If you wanted to erase all songs and start over from scratch, you could update the firmware on the player - it will have the side effect of erasing everything on the player.

Good luck!

-Tha Mp3 Doctor

Hi,

The problem is that iTunes songs only work with iPods. If you pay extra, they will now let you download them in a format compatible with other players but I don't recommend using iTunes (or anything from Apple for that matter). Try Amazon MP3. The songs downloaded from there will work with any player under the sun and they're generally cheaper than iTunes. Here is the link:

http://www.amazon.com/MP3-Music-Download/b?ie=UTF8&node=163856011

You can use either Rhapsody or Windows Media Player to sync the files to your device.

"File Format Not Supported" - SA6045/37 The file format not supported message means that the type of file you are trying to load into the GoGear is not compatible with the GoGear. There are no GoGear's that are compatible with iTunes. As far as WMA files are concerned, the GoGear's vary wildly. If the WMA file has a bit rate higher than 192 kbps (which is quite common nowadays), it will not work. If you actually have an SA6045, then make sure the license on the WMA file has "transfer rights," or that the license has not expired. You can check this by right-clicking on the song, selecting Properties, and looking at the tab that says "license" or "digital rights management." 
If you find that you are using an incompatible format, convert the songs to mp3 format. If the songs came from CD, use Windows Media Player to re-rip the songs in Mp3 format. You can do this in Windows Media Player 11 by  higlighting the "Rip" tab, pulling down the drop down-menu by clicking on the little tiny arrow that appears underneth the word "rip," and selecting "format", and then "mp3".
Good luck!
-Tha Mp3 Doctor

You'll have to reset the internal memory and reload your songs