I have a D-link 802.11g/2.4GHz router instaled at home. The conection is modem - roouter - PC. The light of both, modem and router seems normal, but I can't get online from my desktop PC and my laptop. Both shows that they are conected to de net but when y try to open pages it throws me bad conection errors. Please HELP! What can I do?

Ok...the first thing to try is to power everything down....modem, router, and PC.
Then power them back on in this order: Modem (wait for lights to go solid) then Router (again wait for solid lights) and then PC.

I am assuming you are trying to connect wirelessly. So if it's not working on wifi, try it plugged in using an ethernet cable. Make sure that the connection from your provider comes from the wall to your modem, then from your modem to router, and from the router to your PC.

If you can't get a connection wired, take the router out of the mix. Plug your PC directly into the modem. (rebooting them both in the same order that I mentioned above.)

If it works with the modem, then the problem is with your router. You may need to press the reset button for 30 seconds or so and start over with a fresh configuration. If the modem connection does NOT work, you may want to get on the phone with your providers support team to check the connection coming to your house.

This indicates that router can't detect cable modem or this is unresponsive, probably your modem is logically tied with your PC (MAC address associated), that's why when you connect them directly work fine, if this is the case, you'll have to clone the MAC address of your PC into your router, this should be at Setup Menu, Manage MAC addresses option.

First things first, take the roouter completely out of the picture. Connect you PC directly to the Modem. That is wall > modem > PC

is the connection still weak?

Do a speed test connected this way: http://www.speedtest.net/

If you get the download speed your ISP said you would, then we have a good place to start. If not, make sure ALL phones plugged into ANY socket in the house have filters on them.

run the speed test again... if still slow, call your ISP and complain, you are paying for a service, it is up to them to provide you that service.

If you are getting your download speed, then reattach the router : wall > modem > router --- wireless.

do the download speed test again, is it different? If it is, then you need to tweak your wireless settings.

Your ISP will have detailed support pages on your equipment and how to best configure it.

If not, perform the tests above, and if nothing jumps out at you, then provide more detail and list another question.

Good luck and don't forget to vote.

You may have intereference from a neighbor's wireless network. If you change the channel from the default to some other channel, you can avoid this problem. Also, if your router is right next to another electrical device, even a cable modem, it can disrupt the radio waves and render your router useless. Give it a couple of feet of space.

you will not see your router in any of the places you looked.
Easiest method:
Shutdown your PC and laptops. Unplug the power from the router and the cable modem.
Wait 30 sec. then plug in the power to the cable modem, wait 30 sec. then plug the power to the router. Wait till you have "Internet" light then restart your PC and laptops. The PC and laptops should pick up an IP address and you should be able to get on-line. This is if you have a cable service provider.


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

It is always a good thing to start the different peripherals in an order. First, you start your modem. Wait 30 seconds. Then, start the router; wait another 30 seconds; then the computer.

Hi mark - please don't rate this til it's fixed. Hook it up the way you had it. i.e. modem>router>pc. Try it, probably won't work. Unplug the power on your modem and the router. After 60 seconds plug in your modem. When all the lights return to normal (except the activity light), plug in your router. Give it 20 seconds or so. Try it and let me know what happens. Thanks.

Jeff

You should start by having everything off then power up the modem and wait for all the lights to come on then power on the router after all the lights come on then turn on your pc. If you are not getting these results I would reset the modem and the router and then follow the instructions above. Resetting the modem and router will revert then to the default settings, that might be helpful to start with fresh settings.
Question: Is this for your laptop?

check the timeout when idle settings on the router. you need to set it to 0 for never break the connection.

other options are to upgrade the firmware of the router.

you should also isolate the problem by connecting the pc directly to the modem to make sure the same problem doesnt occur. if it does then contact your isp.

good luck

smeags.

In order to troubleshoot this problem, I need the following information:

Are you using a router?
What OS do you have?
Does your modem have a steady "online" light?
What IP address is coming up in ipconfig?