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I would try here Support Center it is the brothers site for : Find official Brother LS1217 FAQs, videos, manuals, drivers and downloads here. Get the answers and technical support you are looking for. The information is not in the regular manual you need the tec manual that the repairmen learn from I hope this helps
Go to www.brother-usa.com and you download a free manual under customer support, the click home sewing machines, they also have a good troubleshooting guide available there too.
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