GENERALLY... ONE jack goes to AUDIO or SPEAKER... the second goes to MIC INPUT or something similar...
SO ONLY ONEjack should give you AUDIO from your headset is your MIC !
THIS Link MAY help you! "I" had to convert it to English ! Thank you "Chrome". At least you can glean some HELP telephone numbers...
https://www.logitech.com/assets/46742/3/usb-headset-h390.pdf
SOURCE: I get no sound and my my microphone doesnt work.
1. go to control panel
2. choose "sounds and audio devices"
3. choose the "audio" tab
4. there are "default device" for "sound playback" and "sound recording", change both to logitech usb headset"
you then effectively enable the headset and disable the speakers. and the sound will remain on the headset after unplug and replug.
SOURCE: I have a Logitech USB Headset 250. The sound
I personally owned this item, they were great until an inadvertant accident just slightly extended its coord a few days ago, greatly destroying all sound effects other than music. All you have to do to get yours to play sound out of the headset is go into the control panel option. from there, go to Sound. You will find that there are your speakers and your headset if plugged in. All you have to do is right click the headset icon and choose the option "Set as default device" or something to that nature. To be sure they are working properly, right click the icon again and hit the "Test" button, you should hear two jingles, each coming out of a distinguishable earphone. If you find your programs or internet pages not playing sound through your headset at first, simply close them and re-open them. I had the same problem and am now actively searching for my own 2nd pair to replace my poor broken ones =(. I hope my post helped you solve your problem. =)
SOURCE: There is no sound of the left side of the headset
Probably just need to manually reconnect the wires with a pair of tweezers. Work's for me sometimes. It's a pain in the a$$ though
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