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This might be a software issue on the phone. So, reset your phone by following instructions:- 1.Power off the phone. 2.Press and hold Vol+ key and Power key simultaneously for about 10 seconds until the some option appear on the screen which are reboot system now; apply update from sdcard; wipe data/factory reset; wipe cache partition. 3.Use Vol+ key and Vol- key to move the cursor to "wipe data/factory reset" and press camera key to confirm it. 4.After 5 seconds, the cursor will be on "reboot system now" again and press camera key to confirm it. The phone will reboot automatically.
The problem is not with the software. This is a hardware problem. Your mobile phones touch pad would have gone for a toss i guess. That doesnt have any relation with the firmware update. Am really sorry to say this, that this problem cannot be corrected manually. It needs expertise assistance. So please go to a nearby service center and get your mobile serviced properly!
Uninstalled my version of Sony PC suite and reinstalled the latest version of PCsuite and then downloaded a software update tool from the Sony site Called Update Service. This took several attempts but eventually it sprung into action. I was told that my phone was broken by 5 different phone outlets.
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