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On most phones, a red light indicates a message in voicemail. You need to press the MESSAGE button and follow the instructions on pages 4 and 5 of this reference manual. https://downloads.avaya.com/css/P8/documents/100130184
Have you tried to retrieve any message? Sometimes another extension will set the MW light on inadvertantly.
Calling the VM won't help but if your retrieval attempt keeps ringing it will be a phone somewhere within the system. FIND IT & Answer the call at THAT extension and the light should go out. NB sometimes there can be more than one in Queue. Panasonic stack up to 8.
Check that user in Manager under the "Trusted Source" tab. If there is an Hxxx, then that user is getting voicemail for a hunt group as well as the extension. Also might look like H"hunt group name" as well.
Look in teh "Manager" program. look unders users, than select that user. Go to the "trusted source" tab. Is there a number with an "H" in front of it? (H200 for example)
If so, that phone is lighting up when there is a message in teh hunt group mailbox.
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