We have an acer aspire X3400 AT934 desktop, bought 4 days ago. Will not play blu ray dvds even though it is fitted with a blu ray super multi disk drive. Acer arcade will not work, nor will windows media centre. The only thing we can see is that the dvd's end with a UPF file name which can not been seen as an option file in our program settings.

Hi, you are partly correct, your region 1 player is also in NTSC format, other regions are in PAL format...... So even if you converted your player to multi region or bought a multi region player it still would not play a PAL disk which the Chinese disks would be! The only way you could do this is to buy a multi region PAL/NTSC format DVD player.

your burner isnt a burner its a super multi blue combo burns up to dvd

Taken from the acer support website.
" Optical media drive 8X DVD-Super Multi double-layer drive:

• Read: 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X DVD+R, 6X DVD-ROM DL (double-layer), 6X DVD-R DL (double-layer), 6X DVD+R DL (double-layer), 6X DVD-RW, 6X DVD+RW, 5X DVD-RAM
• Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL (double-layer), 4X DVD+R DL (double-layer), 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM

" This model of computer does not have a blu-ray drive unless you got a third party upgrade. In this case, you will need to track down special drivers, which can best be done by whomever sold you the drive.

go to control panel check settings

According to the ACER Aspire 6920 specs, it does not have a Blue-ray player only DVD CD R/W drive. Therefore it cannot play blue-ray movie disks.
The specs of the DVD drive are as follows :-
Optical Storage

• Type DVD±RW (±R DL) / DVD-RAM - Integrated
• CD / DVD read speed 24x (CD) / 8x (DVD±R) / 6x (DVD±R DL)
• CD / DVD write speed 16x (CD) / 8x (DVD±R) / 4x (DVD±R DL)
• CD / DVD rewrite speed 16x (CD) / 6x (DVD-RW) / 8x (DVD+RW) / 5x (DVD-RAM)

Hi,
The Acer Aspire 6930-6771 does not support Blue-ray disks only dual layered DVD's,

Specifications for Aspire 6930-6771

• Intel® Centrino® 2 Processor Technology
• Intel® Core™ 2 Duo Processor T7350

(3GB L2 Cache | 2.0GHz | 1066MHz FSB)

• 16" WXGA Acer CrystalBrite™ TFT LCD (1366 x 768)
• 3GB DDR 667MHz Memory
• Integrated Intel® Graphics Media Accelerator 4500HMHD
• 320GB 5400RPM SATA Hard Drive
• Super Multi Double-Layer Drive
• 5-in-1 Digital Media Card Reader
• WiMAX Forum Certified™ WAN/802.11a/b/g/n
• Acer Crystal Eye Webcam
• Dolby Home Theater®
• Windows Vista® Premium

Regards.

Hi, if its saying wrong region. then either your player or disk is incompatable. region 1 ntsc ( USA ) Region 2 ( UK ) et,c. check your players region coding is compatable for your country, and that you are also playing a dvd with the same region coding as the player. alternatively is to try and find a region free or multi-region solution. Mike @ Compurepair.

What operating system are you using? It sounds like you need to install the drivers for it.Because the machine will know its a cdrom first but it needs drivers to read DVD and the codex to read and write

hi .. sir
go and try to open in safe mode .
restart >press F8.
see whether it work's..if not go to the bios setup and see the configuration and sellect . restart > delete . (for bios setup..).
replay me if any problem.. thank u sie. don't forget to fix.