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I am faced with similar problem. When I print the demo print, it carries black background with dull printout. How can I solve this problem? I noticed that the flat cable has injury in one of the tiny wires that makes it up. I seriously need help pls. No good tech in my area.
p21 is stabilization failure. Try and clean the IDC sensors that sit below the transfer belt. also you can initialize and stabilize a few times in service mode as sometimes this can rectify a P21 issue. If all fails then it could be the actual ITB causing the issue
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