Hi
You need to be sure that you have added the duplex unit and tray unit in the windows driver. The "device" tab will allow you to add the duplex and tray to the printer.Also there is a self-docking connector on the bottom of the printer that connects to a similar connector on the duplex unit. Check that these connectors are not damaged by lifting the printer off the duplexer and inspecting visually . You can try removing the duplex unit altogether and just install tray 2 below the printer with no duplex unit at all to see if the printer sees tray 2. If it does see it then the problem is in the duplex unit. If the printer can't see the duplexer it also wont see tray 2 which is below it. Simply re-plugging the units might fix it too so give that a try.
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