I have an Energy Star 54701. Turned on, 35 % humidity set, hose connected and ready to drain in sump hole, bucket connected. set for 6 hours. No water is draining from hose or into bucket????

If you reconnect the drain hose, make sure that it lays flat from the dehumidifier and into the sump pump hole. I did that and it solved my problem of water leaking onto the floor.

Patti, the problem is not the drain hose (unless it's clogged or exceeds 48" in length). The internal drain tubing to the hose connection is clogged. When this happens, water is diverted to the water collection bucket. To unclog the tubing do the following:

Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hose connection hole and tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reconnect the hose, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor it for water flow. It may take 10 to 15 minutes for the water to start flowing, so be patient.

I hop the helps you, Patti and thanks for choosing FixYa.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Yes, if the compressor needs to be recharged, a service technician can do it.

In the meantime, try lowering the humidity extraction level to 35%. You may have the extraction level set to high.

Hope this helped you. Thanks for choosing FixYa.

Remove the water collection bucket and look up inside the bucket holder cavity. You will see either a drain hole or small tubing that drains the water into the bucket. Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reinstall the bucket, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor it for any leakage.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers, though.

Hope this helped you to troubleshoot & solve the problem.

Based upon my experience with the same problem on my Kenmore 54701 last summer: The condensate water collects in a plastic pan below the coils. This pan has a single drain hole where the water flows down into the bucket. When I suddenly found water puddling on the floor instead of in the bucket, I opened up the unit, and I found that the collection pan's drain hole had become blocked by "bioslime". I cleaned out the goo from the drain hole, and the problem was solved.

safety switch is turning off the dehumidifier....you need to drain out the bucket more often....or put the drain hose into an actual drain....ive seen some people run a small plastic hose from the dehumidifier to the sump pump hole in their basement.

You just need to get the water flowing and start the siphoning process by taking out the water bucket while it's full of water and raising it up high enough to start the water flowing. Once the water starts flowing, you can put the bucket back and the water will keep flowing (by capillary action). If the bucket empties completely, you may have to do it again periodically to get the water flowing again.

the lowest setting for % of humidity is 35% on that unit... sounds like with all the other errors that the IC board is bad (the Control circuit board behind the displays)