Your top tension is too loose or your top threading is not correct. Tangling or looping on the bottom has nothing to do with the bobbin case tension ... ever.
Do you mean the stitching on the top of the work was loose? If so, you should check the bobbin tension. Make sure you have the thread pulled under the tension plate or spring on the bobbin case. Tension should be just enough that you can suspend the bobbin in the case by the thread (think yo-yo). Upper tension should be tighter than lower. Make sure you put the presser foot down.
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