Please open the top cover to the Auto Document Feeder (ADF) and examine the paper sensor switch located in the middle area, just before where the paper enters the ADF. You will be looking for a small peice of paper lodged in the sensor, or dust in the sensor. If you detect either, clear it out and try the ADF again.
If you do not see a small "flag" sticking up from the sensor (looks like a backworkds "L") then the sensor has been broken, and will need to be replaced.
1. Do the documents satisfy paper specification?
2. Have the documents been jogged?
• Align the edge of documents for stable paper feeding.
• Remove documents with crease or dog-ear.
• Scanning different width of documents may cause skew and result in paper jam.
3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?
4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is
resolved.
5. Replace Pick roller or Brake roller, and see if the error is resolved.Check the consumable counter from the TWAIN driver screen or from the built-in Maintenance mode. When the counter exceeds the values, replace Pick roller or Brake roller.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.
Hope the above information is helpful.
Thanks & regards,
ScanCare
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