If your PC has windows XP sp2 or later and Windows Media Player 11 try to do these steps:
1. Connect the player to the computer.
2. From the computer, select start - Control Panel - Performance and Maintenance - System. "System Properties" is displayed.
3. Select Hardware tab, and open Device manager.
4. Open Universal Serial Bus controllers, and select USB Mass Storage Device or WALKMAN NWZ-XXXXX.
5. Select Action - Update Driver ... from the menu bar. "Welcome to the Hardware Update Wizard" is displayed.
6. A dialog on Windows Update connection will be displayed. Select No, not this time., followed by Next.
7. Select Install from a list or specific location [Advanced], followed by Next for the hardware install method.
8. Select Don't search. I will choose the driver to install., followed by Next for the search and install option.
9. Check Show compatible hardware, and then select MTP Device* in the model list, followed by Next. The device driver is installed.
10. "Completing the Hardware Update Wizard" message is displayed, and confirm "MTP Device" message. Click Finish.
I hope this helps.
Good luck!
Thanks.
gylacz
I am good doing this procedure up to step 9, however the installation process failes. I get the following response:
Cannot Install this Hardware
There was a problem installing this hardware.
MTP Device
An error occurred during the installation of the device
The system cannot find the file specified.
Also the Sony walkman will not turn on. I have charged it now for several days
and have tried pressing all the buttons as described on Sony's site including a reset. Windows does recongize when I plug in the USB as in device manager I see Walkman show up under portable devices when it is plugged into the computer. It's really poor that Sony does not have tech support for this issue. I see a lot of users with the same issue but no of the solution help in this case. Shame on Sony for not having a bullitan available on this issue. Beware of the Sony Walkman NWZ-E463!
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