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Master
693 Answers
- Posted on Aug 29, 2011
Re: My cousin put in a password for my blackberry 8220 he...
Forgot BlackBerry Device Password
- If you have forgotten your BlackBerry device password, and your
BlackBerry device is on a BlackBerry Enterprise Server, contact your
BlackBerry Enterprise Server administrator and request to have your
password reset.
- If your BlackBerry device is not connected to a BlackBerry
Enterprise Server and you have forgotten your password, there is no way
to have the password reset without erasing all the data.
If you know the password you're typing is correct, try the following:
- Deliberately type in an incorrect password five times on your BlackBerry smartphone.
- Before the BlackBerry smartphone allows a further attempt, you will be prompted to type the word blackberry in plain text.
- Instead of asterisks, the text you have been entering for the
password will now show in plain text. Check to verify that it is
correct.
- If the password is still being rejected by your BlackBerry
smartphone as incorrect, connect the BlackBerry smartphone to a computer
that has BlackBerry Desktop Manager installed.
- A prompt will appear in BlackBerry Desktop Manager to type the
password for the BlackBerry smartphone. Type your password to rule out
missed key strokes, incorrect symbols, or a problem with the BlackBerry
smartphone
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