I have a radial ipod doc. Today I have docked my ipod and pressed play and all I get is a hiss - like static. I have tried using the buttons and the remote to increase the volume/stop start. They seem to work - i.e. the ipod screen shows the expected screen - but still no sound. When the ipod is switched off - it shows that it is charging. Any ideas what the problem / solution could be ?

SOURCE: JBL Radial Remote stopped working.New battery replaced no avail.

Turn on the JBL with the ipod in place, turn off at the mains plug, turn back on, turn on your JBL and the remote should work.

SOURCE: Attachment and volume control

This is not solution, but the way to open it up. Pry off the metal ring around the pulg-in place. Then insert a screwdriver between the foam like padding along the zipper and the plastic unit itself. By prying and lifting (get your fingers under the plastic eventually), you can break the GLUE that hold the unit to the cover. The glue will break without hurting the unit's boards. Getting past the system board inside is a whole other problem. I have (as probably all will have) this problem with the connection: I am almost sure it is with the weak docking connection that connects the ipod to the system board.

SOURCE: I-pod connector came off

this connector is available complete with pcb from jbl service center.But radial is very difficult to open.You need to open the mesh with a hair dryer,because it is heavely glued with hot glue on the borders.you will find screws inside.And also from the bottom & sides you have to remove this decorative strip.
it is very time consuming & headache.
i have myself replaced five of this docking sockets,it will take minimum of two to three hours to do this