Question about LeapFrog Tag Reading System

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The tag pen will work with books we already have down loaded but when i plug it into computer it acts like nothing happened. It wont let me put new books on or anything. It connected and then the leapfrog connect page had to update it updated now it wont connect. I already un installed the program and reinstalled and it is still not working.

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Posted on Jan 02, 2017

  • 100 Answers

SOURCE: Leapfrog tag will not recognise the book Cars Tractor Tipping


Please take a look at this link and go through the steps.

Please let me know if this helps you out.

Thank you

Posted on May 03, 2010

Testimonial: "The problem was with the country settings on the audio - it seems that the book I had was from the UK and not US. Thank you for your help."

  • 366 Answers

SOURCE: hi what does error code #1096 fault detail null mean?

Thanks for using Fixia.

Please try below instructions if they help .

You will want to use the LeapFrog Connect Tag Fixing Tool to see if you can resolve the issue. The instructions for Mac, and PC are listed below:
PC instructions:
1. Begin with LeapFrog Connect closed
2. Click here: for the download executable file.
3. A File Download box should pop up. Select "Run"
4. You will be prompted for a location to download the program to, you will see a message "Unzip to folder"
5. Click Browse and select your desktop as the location to save the folder
6. Click "Unzip"
7. This should create a folder on your desktop named "LeapFrogTagFixTool
8. On XP: Open the folder and double click on the TagFixTool to open
9. On Vista or Windows 7: Open the folder and right click on the TagFixTool and select "Run As Administrator"
10. Connect the Tag Reader or Tag Junior to the computer and turn it on
11. Click the button "Click once to fix your Tag Reader or Tag Junior"
12. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Mac instructions:
1. Download the LeapFrogTagFixTool.dmg and mount the image. File is located here:
2. Drag the FixIt application into your Applications folder.
3. Close the LeapFrog Connect application (if it is open.)
4. From the Applications folder, double-click the FixIt application file to open the LeapFrog Tag Repair Utility program.
5. Connect your Tag Reader or Tag Junior to the computer.
(Make sure your toy is powered on.)
6. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
7. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Note: Please be sure to be signed into your admin account and are connecting to a USB port directly on the computer, not a port on the keyboard or other hub.

Posted on Jul 02, 2010

SOURCE: How to change battery on leapfrog tag? Trying

In order to change the battery on the tag "reading pen" turn it over and there is what looks like a flat head screw head on the back of the tag, it should be white. Give that a quarter turn and the back should pop off, ours was kind of tough to get off but after the back comes off you can replace the 2 AAA batteries. I believe the "pen" has to be turned on to connect to the computer so this might fix your connection problem also.

Posted on Aug 29, 2010

  • 3018 Answers

SOURCE: i have lost the cables

Regards, Tony

Posted on Jun 13, 2011

  • 1 Answer

SOURCE: I'm using Windows 7 64-bit.

I am having the same problem, contacted Tag (who is only there during work hours which really does not help) they supplied me with an alt connect file. That did not work either. Have you found a solution yet?

Posted on Jun 21, 2011

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