When I turn my laptop on it say, PRESS THE ESC KEY FOR STARTUP MENU. When I press the ESC key it say, ESC...PAUSE STARTUP. One of your people told me to, PRESS THE F10 IMMEDIATELY UPON TURNING IT ON. AND IF BLOS COME UP, GO TO DIAGNOSTICS AND RUN HARD DRIVE TEST... How do I do that????? I never got a reply back last night : (

If you have nothing wrong with the laptop and it start up normally , do nothing
it may have moved to a notice that will go after a few seconds (10)and then proceed to normal start up
if it doesn.t then on pressing the start button hold down the delete key and eventually the bios menu ( start up menu) will come up on the screen
you van make changes to the start up procedures her but be very careful as any changes may get you into bigger trouble that what you have now
if you get the lap top running normally( not touching the bios settings ) press icon in the bottom lh of the task bar( flag in the world ) and that brings up the programs
at the bottom of that list is a search bar
type in chkdsk and then enter and puts the laptop into a check of the disk operation
that operation will find , fix and place the registars in all of the correct positions for all programs , files , folders , photos etc on the disc and will take up to 6 hours to complete if the disc is operating correctly
If you have a mechanical problem with the disc , you will get that message and the only fix is a new hard drive