When I scan documents there are multiple vertical lines about about an inch in from the right margin of the paper.

Hi

You may take out the catridges and clean it with a clean piece of cloth
Also take out the print heads and clean the copper strips with a clean cloth
Put it back in, try to clean the catridges from the printer
Also align the catridges, then try to print and check if its still happening

if it doesn't work
Then perform a semi NVM reset
Unplug the power cable wait for a minute press and hold down the power button for 30 secs
Then press and hold down the (#) and the (6) key together
Plug in back the power cable leave the keys.
Wait till it completes to boot up
Then try to print.

If still it doesn't work call hp at 1-800-474-6836

Thank you

Hi there

Vertical lines in scanning indicates there is something like dirt between the page that must be scanned and the lamp that lights up and moves, making it impossible for the scanned to read the area where the dirt/paper/etc. blocks the light. this "obstacle" is probably between the glass and the light. Have a look.

Regards

Andre

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