I'm the system administrator and I need to reset an employee/user voice mail password so they can access their voice mail

I am going to include a link to the administrator guide for you to download (its in pdf format). However here is what I found in the admin guide:

To change a password:
1. Access the voice mail administrator's mailbox and menu (see page 53).
2. Say "Mailbox Maintenance" or press to access the Mailbox/Group List Maintenance
option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options
Menu.
4. Say "Password" or press .
5. If you want a password, enter a new password using digits 0-9 (up to 12 digits) and
press when you are done.Voice mail plays back the password.
If you do not want to use a password, say "Skip" or press . Voice mail announces
that you have chosen not to have a password.
6. Say "Accept" or press to accept the password as entered, or say "Re-enter" or press
to erase and re-enter the password.
7. Hang up or press to return to the previous menu.

If this is not the right section then maybe one of these admin guides will help:

http://www.cmscomm.com/guides/axxesssAdministrator.pdf

http://pointz.com/pdfs/Axxess710AdminGuide.pdf

Hope it all goes well for you

Only if you have access to either the System owner's password (MB 999) or Installer access to the TVA voice mail system.

From 999 you can reset all passwords. It's under the System Administrator section in the book.

Carl

It depends on what you mean by "can't access". The Panasonic voice mail system is accessed by dialing the VM access code, sometimes 500 or 165, from the phone you want to use. If you, for example, are extension 105, and it has a voice mail box, the lady will either tell you how many messages you have, or ask for a password. If that's how you can't access VM because you don't have a password, then the password can be reset from mailbox 999, the system administrator's mailbox.

There are two passwords YOU ABSOLUTELY HAVE TO HAVE. If you don't know the passwords to 998 and 999, then you will have to get them from the original installer, or call your Panasonic dealer. Alternatively, if you have the VM maintenance console password, you can reset 998 and 999's password.

Carl

You need the admin password to reset the VM user mailbox. This is the Vm admin pass code, If this has been changed you are out of luck. I can reset the pass code for 25.00 remotely,

Yess, its possible, but passwaords of this nature can not be given on this site. Contact a local reputable Avaya business Partner, and they will be able to do it for you.

How to Change a Mailbox Password (Administrator Only) 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number (same as extension number) you wish to reset.
8. Press "Reset" softkey.
9. Press "Rls" to exit (orange button to the right of the number buttons).
The Default password is "0000".

I cannot access the voice mail messages on my lucent phone, a past employee had the password, and I cannot access it. How do I reset the password?

Go back to your vendor and get the password for mailbox 999 and the instructions to log into it.

The mailbox exists or it wouldn't ask for a password (they're assigned by default), so you need to go to mailbox 999 and chose option 6 1 3 which is mailbox administration reset password. That will clear the password and you can log into the voice mail automatically from the extension by dialing the voice mail access code.

Post back if you have any problems.

Carl

Log into the voice mail server and you can reset the Voice mail for each account like it was a new account or you can delete the pass word on the account and then setup form the hand set. You do need to know the password to get into the voicemail server program. I believe as default it is NEC.

IF you know the password for the mailbox then log into the voicemail by dialing the Stratagy access code, after Stratagy answers dial * , then your user ID mailbox number plus #, then your security code plus #. The User Main Menu plays, press 2 to change your greeting, the Select Greeting Menu plays, press the greeting number, the Record Menu plays, press 2 to record your greeting, Record greeting, as soon as you finish press #, the Record Greeting Menu plays, press 1 to review or 2 to re-record. Press 9 to save and return to the Select Greeting Menu and 9 again to return to the User Main Menu, hang up at this point.