The touchscreen LCD screen on my Sony HVR A1E is faulty. The picture appears OK and the p-menu page appears, but some of the menu buttons don't respond or don't correspond to the correct function. The manual suggests calibration, but I can't access the main menu to do this. The camera has not been dropped or got wet and shows no sign of damage. However, we have been filming in hot, dusty conditions. Any help/suggestions appreciated. We are currently filming in Africa for the next few weeks so can't take it to be repaired. Thnk you

I am one of the lead technicians at VideoOneRepair.com toll free 888 283 2228. We are a repair shop that specializes in only Sony and Canon Prosumer camcorders. The problem that you are experiencing with your Sony HVR-A1U camcorder is a common problem with this model camcorder. The ribbon cable that connects the LCD screen to the main part of the camcorder goes faulty and needs to be replaced. Sony also recommends that when this cable is replaced you must also replace a modified part to prevent this from happening again. The estimate to replace both of these parts is $360.19 parts and labor. This also includes cleaning and servicing. We also offer a 6 month guarantee on the entire camcorder, not just what it was sent in for. The estimate and the return shipping are free even if you do not have the camcorder repaired. Please feel free to call, email or post any questions you have and I would be happy to respond.