When i press the program button and FWD/DND buttons nothing happens

What happens when you dial 165 on the intercom? If you get voice mail, then try dialing 7104 165 # on the intercom. That sets CF-No Ans to voice mail for your set and the FWD/DND button should light solid (or not, it's a program option) or flash. If you dial 7101 it should turn on Do Not Disturb (7100 cancels). In DND, the FWD light should flash.

Once you have set these two conditions up, the FWD/DND button has 3 states, FWD, DND, and OFF.

Carl

So what happens when they press TRANSFER and dial your extension? What happens when you call someone with a display phone and your extension comes up on the display?

The FWD/DND button shows that you have a FWD or DND condition set on your phone. Try pressing it one or 2 times and see if the display says FWD to xxxx. Now, if it is cleared, from the intercom dial 7104 (busy) or 7105 (no answer) 165 # That sets the CF on your phone.

If the others have lost your DSS button on their busy lamp fields, and truly nobody can "transfer" calls to you, you can reprogram those with PROGRAM 99 (don't pick up the handset) press the button assigned to your extension and dialing 1 + your extension and STORE.

Carl

It will flash for 2 reasons. The phone is in Do Not Disturb, The phone is forwarded and the lazy installer didn't change the button indication to solid.

What happens when you press the FWD/DND button on an idle phone? In most systems, it's supposed to toggle between FWD DND and OFF after you press it more than once. If that doesn't work, try pressing FWD STORE 0 STORE. That should turn off FWD/DND and unset it.

However, here's the problem. Your phone may have CF-condition set to send busy and unanswered calls to voice mail. We do that so the individual extension can set his own transfer to VM time. Those commands start with *710x and the VM extension which is 500 by default. For example dialing *7104 500 on the intercom will set CF-NA to the voicemail port on a TDA/TDE system equipped with a Panasonic Voice mail system. When that happens, the FWD/DND light goes either red or blinks red and the forward condition is set.

You can review the operations in the OM for your system under Call Forward and Do Not Disturb.

Carl

Typically this is controlled by the status of the FWD/DND button and indicated by the button light.
button light off: Forward and Do Not Disturb off
button light blinking red: Forward on
button light solid on: Do Not Disturb on

The functionality of this button can be customized by the phone system installer. If the method outlined above does not work the status and activation of this feature can be accessed through the staion programminng. To use station programming press <program> then scroll through the features using the LCD screen navigation keys or enter the specific program number. To program FWD/DND the program number is 50.

Typically DND is turned on and off by pressing the FWD/DND button. There are three status conditions for this button indicated by the button light.
button light off: both features off(Forwarding and Do Not Disturb)
button light blinking red: Forwarding on
button light solid red: Do Not Disturb on

The functionality of this button can be customized by the phone system installer to work differently than outlined above. Station features can also be accessed through station programming using the LCD screen by pressing the button then either scrolling through the features using the LCD screen navigation keys or entering the specific program number as in 50 for FWD/DND programming.

Press Program button
Dial **1234
Dial 000
Press SP Phone Button Twice
Dial Hour (00-12)
Press FWD/DND button
Dial Minutes (00-59)
Press FWD/DND button
Press Auto Answer button to select AM or PM
Press Autodial/Store button
Press Hold button
Press Program button

You get a chance for that to work next time :-)

Panasonic features are in the system, not the phone. If you have a TA series, from the phone, pick up the handset and press the FWD/DND button and dial 4#. (you may also dial 71 in place of pressing the button).

Cancel is 0# in place of 4#, but you also have CF to voice mail issues, where 1+VM EXT is all calls and 2 is BUSY/NA.

If you have a TD or TDA or TAW system, you get lucky, because the FWD/DND button works in 3 modes. For DND it's 7101 or *7101. The button will light with a solid red light and when you press it, it either flashes or goes off. The system gives you both FWD and DND settings.

Carl

If the FWD/DND light is lit solid, the extension is in DND if it's programmed properly. You can test this by pressing the FWD button and reading the display. It will clear and press it again and it will set and tell you what it did. (if DND and FWD are both set it shows 3 states).

At the phone, press intercom and dial *710x where x=2 for all calls, 3 for busy, 4 for no answer or 5 for busy/no answer plus the extension of the voice mail plus #. Your FWD light should blink and you have now set FWD to voice mail.

Carl

1) Press PROG, follow by programming no. 50 or FWD/DND button.
2) Press ENTER or STORE, follow by selection no. 0=OFF FWD/DND, 1=ON FWD/DND.
3) Press ENTER or STORE to save the setting.
4) Press EXIT or PROG to quit setting mode.

YBC (/\)

Press PROGRAM + ** + User Programming Password (default is 1234)

Press 000
Press NEXT (Sp-phone button) : The date will be displayed.

To change the DATE (or you can press next again to go straight to change the TIME)
Enter the year (last 2 digits)
Press --> (FWD/DND button)
Keep pressing SELECT until the desired month is displayed
Press --> (FWD/DND button)
Enter the day
Press --> (FWD/DND button)
Keep pressing SELECT until the desired day of the week is displayed
Press STORE

To change the TIME
Press NEXT (Sp-phone button): The time will be displayed.
Enter the hour
Press --> (FWD/DND button)
Enter the minute
Press --> (FWD/DND button)
Press Select for AM or PM
Press --> (FWD/DND button)
Press Select for 12 or 24 clock hour
Press STORE (Auto Dial button)
Press END (Hold button) to exit