One of our extensions is not able to receive voicemail. The call goes to the general voicemail at the reception desk.

Hi,

Please make sure that the customer is calling the correct number that you think that they're calling. Then, call this number yourself and leave a message before going to check the message again. If you can't find your message, please call the business' phone company and ask them if there are multiple mailboxes linked to your business phone number. If so, they can provide access to the other mailbox for you.

Thank you.

This phone doesn't have voicemail! You need to speak to your IT guy, it is a system feature to the PBX unit, not the phones themselves. Here is your manual. You can set an Absent Message - Page 30.

https://manualsbrain.com/en/manuals/990969/

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Hi Oscar,

It sounds like your voice mail and your phone extension are either totally different from each other, or your voice mail isn`t licensed properly.

To retrieve message from mailbox behind the phone:
Feature 981
Enter your password as asked

To retrieve message from mailbox that is not behind the phone:
Feature 981
Press OTHER
Log = Your ext # and password together
Press OK

Example if mailbox 100 and password 1234 then your log = 1001234

Example if mailbox 221 and password 5678 then your log = 2215678

Either the voicemail box isn't setup, the voicemail box isn't assigned to that extension, or that extension has forwarding setup that is incorrect. I have no experience with a Nortel phone system though so if you need specifics on how to get into those areas of your system to fix them you'll have to wait for another response.

Maybe the callers are leaving messages in the General Delivery mailbox? From your phone, dial Feature 981, when it prompts you for a password, press the button under "OTHR", and you will be prompted for the log. (The log is the mailbox and password combination for a mailbox not assigned to your phone.) If you use 2-digit extensions, the General Delivery mailbox is #10, for 3-digit extensions, the mailbox number is #100, and etc. The default General Delivery mailbox password is "0000". So, using 2-digit ext's, the log would be 100000, then press # or OK and you can retrieve the messages. Write back if you need more help.

Go to this phone press feature 983 this takes you to admin change mail box .The general mbox is 100 this is the mbox you want to change

you need to change the zero / timeout transfer for the auto attendant programming to go to a general mail box. do you have the manual?