Sony Handycam DCR-HC28 Mini DV Digital Camcorder Logo
Posted on Aug 21, 2011
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The tape door wont close and pull tape down get code c32-11 and tried everthing and it says reattach power source

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  • Posted on Aug 21, 2011
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Joined: Aug 03, 2010
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Error code 32:11 indicates a problem in the cameras tape transport sestem.This can be caused by several problems including the transmission gear in the tape mechanism not engaging properly, a defective clutch in the take-up spool or a faulty rotary mode switch. This will require disassembling the camera to repair and can be done fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.


If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com .

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Related Questions:

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1answer

PLEASE HELP! -- I have now bought 2 Sony DCR-TRV350's. One, I bought originally in 2003 and has worked like a charm up until a few months ago. I have a bunch of old tapes that I never got around to...
Found this post re: Sony C:31 errors
http://www.camerahacker.com/Forums/DisplayComments.php?file=Video%20Camera/Sony/Sony_DCR-TRV18_-_Error_Code.
In a nutshell: - Remove tape and close door - Remove all power supplies (battery and AC) - Smack the bottom of the camera hard with your palm - Reattach power supply, insert tape and try again
This solution has worked for me, but problem usually reappears after a few uses.
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Dec 09, 2010 • Sony Handycam DCR-TRV350 Digital Camcorder
2helpful
1answer

THe tape door wont close and i get the C 32 11 message,I have tried removing and reattaching the battery with the camera both on and off or switching it between steps,pressing the reset button then doing...
HERE'S WHAT WORKED FOR ME PER SONY TECHS:
Take?»¿ OUT the battery or disconnect the AC cord.
Turn the camera ON (tape, memory, edit settings) for 15 seconds.
Turn camera to off setting.
Plug battery or AC cord back in.
VOILA!
Worked for me and I had the stupid C32:11 error code for weeks! Door would not close. Followed the SIMPLE and SAFE instructions and IT WORKED! Just like magic. I couldn't believe it! Save your money TRY THIS!
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Aug 12, 2010 • Sony Handycam DCR-HC48 Mini DV Digital...
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Door not open
Before doing anything the numbers on this code tell you to clean camera and heads.
After it should all be fine.

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Jul 02, 2010 • Sony Handycam DCR-TRV280 Digital Camcorder
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DCR HC96, error message to reattach to power supply, tape door will not close. I have tried a new battery, plugging DC directly in, and the reset. Camera will allow me to take pics.
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Feb 28, 2010 • Sony Handycam DCR-HC96 Mini DV Digital...
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My sony handycam dcr-hc26 door won't close. error C:32:11
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If that does not solve problem then I'm afraid, tape mechanism got defective and will be replaced.
Let me know if you need tape mechanism part number info.
Thanks.

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Dec 09, 2009 • Sony DCR-HC26 Mini DV Digital Camcorder
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My camcorder constantly tells me to reinsert the cassette or to reattach power, but it won't play or record any of my Hi8 tapes.
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Nov 24, 2009 • Sony Handycam DCR-HC42 Mini DV Digital...
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I have a jvc gr-sxm26u camcorder and it has two problems... the tape door will not open when the eject button is pushed to the left. 2nd problem. the screen indicates that there is a problem labeled as "...
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E-01, E-02, E-05, or E-06 is an Emergency Error Code. In the event of a malfunction the unit will shut down and display a code which is to inform a technician which area of the camcorder to examine in order to ascertain the nature of the problem. Try the following steps:

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3) Press "EJECT" (DO NOT PRESS POWER)
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5) Tighten and insert a new tape."

A common E01 problem with the JVC is caused by electrically conductive residues on the very end of the connector strip which connects the small front circuit panel to the main circuit panel (this residue can only be seen under a microscope). Symptoms are, the mechanism remains closed or the cassette holder will not latch down and remains permanently raised. Basically the micro cannot read the mechanism position data. The connector strip needs to be taken out & carefully cleaned with alcohol.

If all else fails then its a trip to JVC service and a biil of between $`100 and $250 depending on what the problem is. My last E01 was a motor change and cost $180 but the cam has been fine ever since but next cam will be a Canon..
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Oct 14, 2009 • JVC GR-SXM260U Camcorder
1helpful
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Tape holder will not close
I am no longer a Sony product fan - this is the most unacceptable performance of any of their prodducts I have ever attempted to use. I have NEVER been able to record ANYTHING with this. The very first cassette - gave me the 'moisture' flashing symbol, and the cassette would not eject. Then after reading a recommendation on this board, I removed and reinstalled the battery a couple of times and the cassette finally popped out - now it won't accept the cassette and close - PLUS will not accept my normal NPfh30 battery and keeps telling me to reattach the power source. and after nummerous tires and camera resets, tried the NPFH100 battery and it tells me that I can not use this battery in the camera. I still get a C:32:11 code and so far this is a non-functional - malfunctioning POS
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Jul 19, 2009 • Sony DCR-HC38 Mini DV Digital Camcorder
1helpful
3answers

CAMCORDER GR-DVL167EK
YOUR TAPE MAY BE DAMAGED IF YOU TRY TO OPEN THE CAMCORDER - HOLD EJECT BUTTON DOWN BEFORE ! YOU REATTACH BATTERY THEN READ THE ERROR CODE ? IF IT STILL DOES NOT EJECT .
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Sep 10, 2007 • Video Cameras
33helpful
5answers

"Re-attach the power source" but tape is stuck, door open
I had the same problem. First, depress the reset button, located on the camera body (where the LCD screen closes over it). It is hard to see at first. It is important that the camera be set to the OFF position. When the camera is whirring after the reset, then hit the EJECT button so the tape comes out. Take the tape out and insert it back. That's it. My camcorder worked fine and let me record or plaback once I followed those steps.

Vic
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Aug 22, 2007 • Sony Handycam DCR-TRV280 Digital Camcorder
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PLEASE HELP! -- I have now bought 2 Sony DCR-TRV350's. One, I bought originally in 2003 and has worked like a charm up until a few months ago. I have a bunch of old tapes that I never got around to...

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