Just a thought, Zebra Ribbons are Coated Side Out. Take a piece of tape and press it against the ribbon, ink should come off on the tape.
If not then make sure the ribbon is the correct type and that you have it loaded properly. Also, if you use multiple ribbons i.e. wax, wax resin or resin make sure that you have the correct ribbon for the media installed.
Hope that helps.
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