Turn the machine on Press and hold both of the single and double espresso cup buttons After 2 seconds you will hear the infuser moving - may stop and still be in the wrong place, turn the machine off, back on, and repeat. It took me 3 times, but the machine reset itself, perofrmed the cleaning cycle and is now working fine.
No it's in the right angle I think, but the bits sticking out the end/right hand side are jamming it. Also it makes a loud noise when trying to reset.
i have the same problem. Did you ever get this resolved?
@jackiholmes Did you ever solve this issue? My machine has the same problem
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