Question about Polycom PCY220016000001 SoundStation2 Voice-Conferencing Telephone with 3 Microphone Connections

Open Question

I have two SoundStation2's here at my office. Niether will give me a dial tone. I have checked all the cables, used a diffferent power source, switched the cables and tried mulitple working phone lines. Im not sure what else to do. I cannot call our or recieve cals on either of these SoundStation2's

Posted by on

Ad

5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad
zowl
  • 15 Answers

SOURCE: no power

During moving the power connector which looks like a big telephone plug or a data plug may have been wrenched loose, from the internal connector, inside the plastic plug. Use the power plug from the other phone to test. There is no battery in the phone to charge. If changing the power adapter and plug fixes the problem have you telephone company check the connector or go to radio shack and buy a plug and a cheap tool to replace the plug.

Posted on Aug 17, 2007

Ad
  • 1 Answer

SOURCE: polycom 2201-03309-001

The older Polycom SoundStations have power supplies that allow either anaog or digital signals. The phones themselves will work on either.

If your office phone systems are different, or if the extension it was originally plugged into was configured for analog and you are now plugging into digital would explain the problem.

Paul
Edge Telecom
paul@edgetele.com

Posted on Feb 16, 2009

  • 23 Answers

SOURCE: We have a Avaya soundstation2 2490. We had to buy

have you verified the proper COR has been assigned to the station?

call you dial intra office extensions?

what is happening when you dial?

Posted on Aug 15, 2009

  • 6 Answers

SOURCE: I can not get a

the port line must be analog for the polycom to work.

Posted on Nov 25, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

All phones are plugged in and operating but i get a busy signal on all in talk mode


I assumed when you say all phones are operating means there's power and are charging.
1. There could be some phones that are loading the Tel line. Disconnect all phones and plug it one by one while checking the dial tone. If all phones gives busy tone, there coulb be a problem in the Trunk line or the Tel Company line.
2. There could be a short or resistance in the line. Check the connection in junction box between your house and the Tel Company cable.
3. If you have an analog Tel set, you can check the dial tone directly from Tel Company cable that comes in to your house.

I hope this helps.
Best Regards.

Sep 01, 2015 | Panasonic KX-TGEA20 Additional Digital...

1 Answer

I cant get a dial tone to call out says line in use but I have checked and unplugged all 4 lines still no dial tone everything else is good no dial tone


Try:
Turn off power for the base.
Turn off phone and take out batteries.
Wait few seconds then put batteries back.
Will help if you unplug and plug the cables.

Jul 14, 2015 | Lands Phones

2 Answers

No display and dial tone on panasonic KX-T7730


Check cable from the phone jack both ends and see if its plugged in. Also, check power cord if plugged in to the power source.

Sep 03, 2014 | Panasonic KX-T7730 Corded Phone

1 Answer

One tel sigma 2200. No dial tone.


are you using dsl broadband this could interfere . Type of signalling may be a problem. If multi tone or decadic on phone line does not match phone settings but I would expect you hear dial tone. do you have cable plugged into a phone socket it could be a internet rj45 socket.They look the same at the wall especially in an office environment.

May 08, 2014 | Lands Phones

1 Answer

My phone show in use. Therefore I have no dial tone. I unpluged all phones and still no service.


Maybe your line is out of service, you can test it by connecting a standard wired phone to the line cord instead of your wireless phone base, if you have dial tone, the problem is at your wireless phone system, if there's no dial tone it could be a cable failure or in the central office, in this case you have to report it to the corresponding phone company.

Feb 26, 2011 | Uniden Lands Phones

1 Answer

Have HP Photosmart Premium C309. Cannot get phone signal through port "2-ext" ???


Be sure that the source/wall to the printer line 1 is working then connect a phone on the line 2 ext and check if there is a dial tone, if not, the printer needs replacement.
note: you can connect the phone directly to the source/wall to check if the source/wall really has dial tone.

Aug 29, 2010 | Office Equipment & Supplies

1 Answer

MY LEXMARK X125 STOPPED RECIEVING AND SENDING FAXES. IT HAS ITS OWN LINE NOT CONNECTED TO COMPUTER. ALSO MY SPEAKER DIAL TONE IS NOT WORKING. WHEN CHECKING MY DRPD WONT SET UP EITHER. THIS JUST HAPPENED 2...


Hello. If everything else is working, printing and copying, unplug the printer from the power source. Check the telephone line from your phone company by unplugging the fax machine from the wall jack where it is connected to. Plug a telephone device straight to that wall jack and check for a dial tone. If there's no dial tone, contact your phone company. If there is, plug the fax machine back to that wall jack. You can also try replacing the telephone cable with a another known working cable. Plug the printer back to the power source. Check again. Hope this helps.

Mar 23, 2010 | Lexmark X125 All-In-One InkJet Printer

1 Answer

GET "NO DIAL TONE" ERROR.


I must tell you that this is not a printer issue, since printer does not have inbuilt fax capabilities....Actually you are trying to send fax from the computer using a Data Fax Modem. Printer just used for scanning and printing documents for fax...

1. Please check if your computer have Fax modem.
Look at the back of the system tower, if you see a phone jack port (probably two of them).

2. If yes then , you need to have a telephone cable directly from wall (not the ethernet cable coming from DSL modem), fax works on analog signals which is possible only from telehone line.

If your phone line is working, there is no chance the it will give you error again for NO Dial tone

Nov 07, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Trying to launch internet explorer.it gives me error 680.


680 - There is no dial tone.

All versions of Windows are affected by this error.
No dial tone: There are many possible causes of a No Dial Tone Error.
First, try testing the modem's ability to detect dial tone and to dial by using HyperTerminal with the direct to COM port connect method - see Using HyperTerminal. If you give your modem an AT&FX1 command, and then a dial command, dial-tone detection will be disabled; if you still do not get dial tone, the modem may not be installed correctly (especially if it is a PCI or soft-modem); or the cable from the modem to the phone-line jack may be bad or installed in the wrong connector on the modem - try another line cord, and make sure you are plugged in to the LINE - not phone - jack on the modem. Plug a regular phone into the phone jack on the modem and make sure it has dial tone. The modem may also be defective. Many new modems come with an electronic circuit instead of the traditional electro-mechanical relay used to take the modem off-hook. Some of these designs are proving less reliable; often, they will be 'stuck' in the off-hook position, so unplugging, the plugging in the phone cord may give dial-tone. If this is the case, the modem needs repair or replacement.
If the modem will blind dial (x1), but not detect dial-tone otherwise, the problem is likely to be in the proper selection of the Country in Windows->ControlPanel->Telephony or in improper installation of the modem or lack of support for your country in the driver you are using. Check to see if there are updated drivers for your modem.
If the modem dials properly with detection (x3) in HyperTerminal, but does not detect dial tone when using DUNs, the problem may be DUNs (check for upgrade or re-install) or the proper setup and modem selection for the DUNs connectoid.
For Embarq telephone service customers, this error can indicate that you have a message waiting in your voicemail. Embarq changes the dial-tone sound to a "fast" busy signal when a new message is present in your voicemail box. This "fast" busy signal can confuse the modem into thinking there is no-dial tone present on the line.

Jul 02, 2008 | Microsoft Windows XP Home Edition

7 Answers

Polycom soundstation Ex - no dial tone


Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Sep 14, 2007 | Polycom PCY220016000001 SoundStation2...

Not finding what you are looking for?
Polycom PCY220016000001 SoundStation2 Voice-Conferencing Telephone with 3 Microphone Connections  Logo

Related Topics:

97 people viewed this question

Ask a Question

Usually answered in minutes!

Top Polycom Lands Phones Experts

pankaj rautela
pankaj rautela

Level 3 Expert

1252 Answers

Brad Brown

Level 3 Expert

18031 Answers

The Knight
The Knight

Level 3 Expert

76036 Answers

Are you a Polycom Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...