Polycom sound point ip335 how to work it - Polycom SoundPoint 330 IP Phone

Makes sure your Firmware is all upto date. Had the same issue with the soundpoint ip 501.

1) try setting unit to auto answer and it will automatically pick up incoming call

2) far end will only control a Polycom camera and it will not work through a bridged call - it must be point to point

hope this helps you

good luck!!

ACTUALLY MAY POLYCOM SOUND STSTION ARE NOT DAMMAGE WHEN I BUY IT.WHEN THE TYPOON IS COMING SINCE ONDOY.MY POLYCOM SOUND STSTION ARE WET COZ OF TYPOON. JUST TELL ME WHERE IS THE SERVICE CENTER OF POLYCOM

what line have you connected to the polycom? you will need to connect a single line circuit line.

This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

You need to update the flash timing on your Soundstation to match what is on your PBX.

Check out http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=10964&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605 and http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=11208&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605

Check the phone cable you are using for your POTS line. Attach a phone directly to the phone jack and see if it is clear or static without the device.

Is the Indian site within the firewall? If so, I would focus on the firewall. Does the US site have a firewall? They may be blocking outbound traffic. If you are connecting but no video, it sounds like UDP traffic is still being blocked somewhere. If you can, you may want to assign public IPs on the units and test outside of the firewall.

Hope this helps..

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