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Our sleep number bed remote control shows "Er" and nothing we do seems to help. What can we do?

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  • Wilson Mowbray
    Wilson Mowbray Oct 10, 2013

    If this procedure fails, try un-plugging the pump, start the countdown by pressing the up ans down arrows(one side only) and plug in the pump during the countdown. This worked for me.

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  • 22 Answers

A code of "Er" indicates a communication failure between the Firmness Control™ System's base unit and the remote. To fix this issue please follow these steps: 1. Make sure that the Firmness Control™ System is properly connected to your outlet and the power cord is securely connected to the base of the Firmness Control™ System. If the Firmness Control™ System is plugged into a surge protector, make sure it is on. If the outlet is wall-switch controlled, check that it is also on.

2. After verifying your Firmness Control™ System has power, you will need to resynchronize the remote to the base unit. The resynchronization steps must be completed within 60 seconds:

  • Unplug the Firmness Control™ System and plug it back in.
  • Press any button to "wake up" the remote.
  • Your Firmness Control™ System should now be free of the ER code; however if this does not solve your issue, please follow these steps:
    • Unplug the Firmness Control™ System and plug it back in.
    • Press any button to "wake up" the remote.
    • Simultaneously press the softer (down) and firmer (up) buttons on the remote. The remote display will count down from 10 to 1, then "--" will appear followed by "C1".
    • After "C1" is displayed, release both buttons.
    • Simultaneously press the softer and firmer buttons again and "1C" will appear.
    • Release the buttons and the proper Sleep Number setting will be displayed.

Should the problem persist after completing the above resynchronization procedure, please email or call Customer Service at 1-888-484-9263.

Please leave feedback if you find the answer helpful. Regards KatBell

Posted on Aug 19, 2011

  • Cheryl Brunton-Dubbs
    Cheryl Brunton-Dubbs Jan 16, 2014

    Thank you so much. Perhaps now that I can adjust it again I can get a good night's sleep once more!

  • Anonymous Nov 18, 2016

    Thank you very much it did the job and I can now reset the pressure

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