I have only black toner, colors are out. How can I keep printing? It sends a message: "replace supplies".

does it copy only in black? does it print only in black, could be set to default to black what does the copier screen say if you touch reset button does do to color or black and white?

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

sir,
Does it copy only in black? does it print only in black, could be set to default to black what does the copier screen say if you touch reset button does do to color or black and white?

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

• replace your toner cartridges
  

found this for you https://help.brother-usa.com/app/answers/detail/a_id/65763/~/how-do-i-clear-the-message-print-unable-25%3F

the best thing to do is buy the original toner. how ever if u really can't then try changing the blue colored one

My suggestion is to put the 2 cartridges next to each other and look at them as closely as you can. There has to be a difference between the one that works and the ones that give the error.
Something that just occurred to me. Check the slot where the black cartridge sits. Check it for something that could have fallen off the original cartridge and is wedged in the slot. Compare the slot with another cartridges slot.
Because one cartridge works and others don't, it tells me it's a physical(hardware) problem not electrical.

the problem okurs when the drum unit is not work 100% this is normal after a number of copys, I had the same problem in first stage I reset the color management to a higher denesity but this worked only temporary, so I renwed the drum unit, now works as new.

In this case, actually it is not the Black toner that got depleted. Here the message being displayed indicate that one of the color Toner supply need to be replaced as it got depleted and currently the printer is printing in Black and white using the Black toner cartridge.

in this case, to troubleshoot these issues please try performing the following and check for the results.

* 1. Check for the level of the toner cartridges:

a) Check from the HP Toolbox application. Here are the steps to be performed from your PC:

* Access the Toolbox software.
* Select the Status tab.
* Select the Device status option.

Here you can check for the supplies status in terms of the % remaining for each toner cartridges.

b) By checking the supplies status from the printer control panel display.

On the printer display when printer is in Ready mode the supplies status can be checked from the supplies level indicator. Each toner cartridge and the Imaging drum level will be indicated by a bar which varies according to the level of the supplies present.

c) Print the supplies status page from the printer.

* On the printer control panel menu, press Menu .
* Use the (Right Arrow) button to select Reports, and then press Enter .
* Use the (Right Arrow) button to select Supplies Status, and then press Enter .

If any of the color toner cartridges and the Imaging drum have a low supply level replace them with genuine HP print cartridges.

The part numbers of the consumables are as follows:

* Black print cartridge - Q3960A
* Cyan print cartridge - Q3971A
* Magenta print cartridge - Q3973A
* Yellow print cartridge - Q3972A
* Imaging Drum - Q3964A

By repalce supplies, it means that you have to replace the other toner cartridges and that it is only going to print black only

Al
[email protected]

Press Green Tick, Right, -> System Setup -> Right, Right, -> Print Quality, Right -> Replace Supplies. Change from stop at out, to override at out. It'll let you print, and you'll get loads more out of your toner before the pages start to fade.
Dan :-)