The red light is on the SMART Board 580 and we need to fix the connection so it shows green but don't know how to do this.

check input or source if ok check audio see if speakers on

if you got power to the panel but the button aren't responding you have a blown out circuit board or a busted capacitor.

Ensure you have SMART Product Drivers installed through the Education Software Installer and that they are running on the MacBook Pro. More installation information is available in the SMART Notebook link here: http://www.smarttech.com/downloads. Select SMART Board Tools to open SMART's Control Panel and launch Connection Wizard to connect by USB or Serial cable. If require further assistance please contact SMART Customer Support from here: http://www.smarttech.com/contactsupport.

I need an answer to the same problem

Go to napa and they have the connectors that plug in to your existing wire connection, I don't know if they have the one for yours, but it won't hurt to check, you don't have to cut or splice the wireing with there trailer connectors, plug it in and done.

Phil the red means battery is low and the green is a speed limit code because of the low battery if you have charged your batteries and you still get the red then you need to check the charger after charging all night does the yellow light on the charger turn green? if when you first plug in the charger if the red light is on and the other light is green then there is a problem with the wiring or connection to the batteries from the charger and you aren't charging the batteries. if when you plug the charger in and you get a red and yellow light then the charger is working but you don't ever ge a green light and the battery level gauge is still showing red then you need to replace the batteries Hope this helps

I had a Storm Launcher battery that was unused for sometime and when I plugged it in to the charger, the light flashed red. I checked the voltage of the pack and it was down around 2.5V....from 7.4V. I figured the "smart charger" thought it had a dead or shorted cell and wouldn't kick in the charging circuit. I McGyver'd the two probes and alligator clips to connect the pack to a 9V. NiCad "dumb" charger. The light came on showing a charge and I left it for 5 mins. Unhooked it and checked the voltage. It was now 5 volts...supposed to be 7.4...but much better than 2.5. Plugged the pack into the AirHogs charger and the green light started flashing, indicating a charge. Later I got the double-flashing and 10 minutes after that FULL charge! Just needed a boost to start the smart charger.

if you have no led, the board has no power. you can only have 4 usbs in one hub, and each of those usb cables cannot be over 16 feet long. if it's red, it's not communicating with the computer. check the usb port on the computer. disconnect the usb fron the board and reconnect it. if it's amber, there is a checksum error, so reset the SC9 controller by pushing the reset button on the side of the SC9 for no longer than 3 seconds. if the pen tray leds cycle, all should be well.

unfortunately with the 580, this is what you have to do.

Greetings Barb,
If you have not already done so I would suggest installing the updated software found via this link:
http://www2.smarttech.com/st/en-US/Support/Downloads/SBS/NBSv10WinEval.htm
Let me know if you need more information.
Take Care,
-WN