More than likely, the float valve in the water collection bucket is stuck in the DOWN position. There for the automatic shut off does recognize that the bucket is full. Remove the bucket and check the float valve in the top of the bucket. If it's stuck in the down position, jiggle the arm to get to return to the UP position. Be sure to turn the unit OFF & unplug it before doing the above.
Hope this helped you to solve the problem and thanks for choosing FixYa.
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