When Facebook was founded on February 4, 2004,
it defined its mission as "Giving people the power to share and make
the world more open and connected." With the widespread success of this
social networking website today -- more than 500 million regular users as of April 2011
-- it may meet that goal for many. When a Facebook user can no longer
access an account, it can be frustrating, but there is typically a
reasonable explanation.
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Cookies/Cache
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Facebook suggests that any user
who can't access their account should clear cookies and cache on their
computer as a first step. This will help remove old and unneeded files
from your computer, and will sometimes help your computer to run faster,
as well as allowing access to Facebook again. Once cookies and cache
have been cleared, you should type "m.facebook.com" into the address bar
on your computer. Avoid using any old bookmarks or links to visit
Facebook for this first visit after clearing the cookies and cache.
Password Incorrect
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If you attempt to log into your
Facebook account with an incorrect password, you will be unable to
access your account. Even if you have the correct email address, that is
only half of the log-in equation, and the correct password is
absolutely necessary to log into the site. If you may have entered the
wrong password, enter it again, taking care to get each character
correct. Passwords are case sensitive, so all capital and lowercase
letters and any symbols must be entered correctly. If you have forgotten
your password, you will need to click the "Forgot Your Password" link
to recover your account and create a new password.
Account Closed
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Facebook reserves the right to
close accounts that they have determined are in violation of their terms
of service. If Facebook found that your account contained inappropriate
content, did not represent a real person, or violated Facebook rules in
some way, the account may be closed, leaving you unable to access it.
If your account was closed for one of these reasons, your login will
fail and you will be provided with a link to Facebook's "Confirm Your
Identity" page, where you can read about typical reasons for account
closures.
Email Login Incorrect
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If you have entered the
incorrect email address, you will be unable to log into your Facebook
account. The email address that you use to log into Facebook is case
sensitive, just as your email address is. If you fail to capitalize a
letter or forget to insert an underscore that is part of the email
address, login will fail.
If you cannot access your Facebook account due to an incorrect email
address, double checking the address for correctness prior to logging in
again will resolve the issue.
Compromised Account
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If account information such as
your email address or password is stolen, your account may be
compromised. If, for example, your account information is stolen, the
person in possession of your log-in information can access your account
and change the password so that you will no longer be able to get to
your account. If you think this may have happened, you must access the
"Compromised Account" page on Facebook and follow steps to prove your
identity and secure your account.
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