Cartridge is not moving to the middle after lift the lid

There are 2 possible solutions to this problem.

1. Th first is really simple; replace the color ink cartridge.

2. a. The second is that you may lift the lid. Leave the on/off button in the "on" position.
b. Then unplug your machine while it is still in the "on" state.
c. While it is unplugged, lift the gray bar and move the print head to the middle position.
d. Remove the print cartridge head with the cartridges in it, and close the lid.
e. Now plug in your printer.
f. While printer is on, it will tell you that the cartridges are missing.
g. Go ahead and put the cartridges back into the machine and close the lid.
h. Machine should work fine now.

I hope this helps. Good Luck!

Close the lid.
Turn printer off then back on.
Open lid.
Cartridge holder should move to the middle.

Make sure the printer is on. Lift the scanner unit to access the cartridge area. The print cartridge carrier moves to the center and stops at the loading position. Grasp the tabs on the cartridge lids, and then lift the lids. Remove the used cartridges and install the new ones. Snap the lids closed and lower the scanner unit to close.
Sometimes the ink cartridge carrier won't position automatically to the center even when the printer is on and the cover is open. Just unplug the printer from the power source. With the cover open, hold the solid white strip and gently slide the carrier to the middle of the printer. Load the cartridges. Close the cover. Plug the printer back to power source.
Hope this helps. Thanks.

Make sure the printer is on. Lift the scanner unit to access the cartridge area. The cartridge carrier will automatically move to the center at the loading position. Squeeze the tabs on the cartridge lids, and then lift the lids. Remove the used cartridges. (refer to sample image below. printer shown may not look like your printer, however, the steps are the same.)


Insert new cartridges. Color cartridge should be in the left carrier and the black in the right carrier. Snap the lid closed. Lift the scanner unit and push the scanner support back while lowering the scanner unit until it is completely closed.
Sometimes the ink cartridge carrier won't position automatically to the middle even when the printer is on and the cover is open. Just unplug the printer from the power source. With the cover open, hold the solid white strip and gently slide the carrier to the middle of the printer. Load the cartridges. Close the cover. Plug the printer back to power source.
Thanks.

There should be a Lid you can lift up (where the paper comes out after being printed on) and when you lift that up you will see the ink cartridge move to the middle, Where you can push the open switch and replace the ink catridge. After the ink is replaced, lock the ink cartridge holder, and close the lid. You then should be ready to print.

Hope this helps ^^. Please don't forget to rate, Thanks

Manually slide cartridge to middle of access door, then lift front part of cartridge up and then lift up straight to remove rest of cartridge

Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).


Figure 1: Open Ink Cartridge Lids

Reseat the Ink Cartridges and Make Sure the Lids Are in Place

1. Make sure the printer is turned on.
   
2. Lift the printer's front cover.
   
   Note: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
   
2. Remove the cartridges.
   
3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
   
4. Replace the cartridges.
   
5. Snap the lids closed.
   
6. Close the printer's front cover.
   
7. When prompted on the printer's LCD to choose New or Old, choose Old.
   
8. Press Select.

Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip

1. Remove the power cord from the printer.
   
2. Lift the scanner unit to expose the inside, where the printer cartridges are located.
   
3. Gently slide the ink cartridge carrier to the middle of the printer.
   
4. Gently move the top part of the printer belt to the right.
   
5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
   
   
   Figure 1: Inkjet Printer Encoder Strip
   
   
6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
   
7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
   
8. Once the encoder strip has been re-seated, close the scanner lid.
   
9. Re-connect the power cord to the printer.

Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).


Figure 1: Open Ink Cartridge Lids
Back to Top
» Reseat the Ink Cartridges and Make Sure the Lids Are in Place

1. Make sure the printer is turned on.
   
   
2. Lift the printer's front cover.
   
   Note: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
   
   
2. Remove the cartridges.
   
   
3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
   
   
4. Replace the cartridges.
   
   
5. Snap the lids closed.
   
   
6. Close the printer's front cover.
   
   
7. When prompted on the printer's LCD to choose New or Old, choose Old.
   
   
8. Press Select.

Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip

1. Remove the power cord from the printer.
   
   
2. Lift the scanner unit to expose the inside, where the printer cartridges are located.
   
   
3. Gently slide the ink cartridge carrier to the middle of the printer.
   
   
4. Gently move the top part of the printer belt to the right.
   
   
5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
   
   
   Figure 1: Inkjet Printer Encoder Strip
   
   
6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
   
   
7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
   
   
8. Once the encoder strip has been re-seated, close the scanner lid.
   
   
9. Re-connect the power cord to the printer.

Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).


Figure 1: Open Ink Cartridge Lids

Reseat the Ink Cartridges and Make Sure the Lids Are in Place

1. Make sure the printer is turned on.
   
   
2. Lift the printer's front cover.
   
   Note: The ink cartridge should be in the up/loading position unless the printer is busy.

1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
   
   
2. Remove the cartridges.
   
   
3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
   
   
4. Replace the cartridges.
   
   
5. Snap the lids closed.
   
   
6. Close the printer's front cover.
   
   
7. When prompted on the printer's LCD to choose New or Old, choose Old.
   
   
8. Press Select.

Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip

1. Remove the power cord from the printer.
   
   
2. Lift the scanner unit to expose the inside, where the printer cartridges are located.
   
   
3. Gently slide the ink cartridge carrier to the middle of the printer.
   
   
4. Gently move the top part of the printer belt to the right.
   
   
5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
   
   
   Figure 1: Inkjet Printer Encoder Strip
   
   
6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
   
   
7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
   
   
8. Once the encoder strip has been re-seated, close the scanner lid.
   
   
9. Re-connect the power cord to the printer.

If this information has not solved your issue, then you have to contact Dell. They may need to replace the printer.

SNAP the cover up...literally....SNAP it up...gently lifting it into place does NOT activate the cartridge alignment. Make sure the power is on...LIFT UP THE LID QUICKLY SNAPPING IT INTO PLACE...the cartridge then moves into the middle..