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Posted on Aug 16, 2011
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Hi, I can't open the washer's door when it's done washing. I tried washing again, turn on/off the main switch but the door just won't open up. Please help! The LG Tromm model is WD14331AD. Many thanks!

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  • Master 1,998 Answers
  • Posted on Aug 16, 2011
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I am unable to find that model number for your unit but I did find another that was close and is also an LG Tromm click this link http://www.appliancepartspros.com/partsearch/frame_diagram.aspx?diagram_id=28702783&pkw_=basket&model_id=5520802&NewWindow=1 you would have to remove the bottom panel the one that has the drain filter attached to it by removeing the screws that hold the panel in place. Once the panel is removed then you would reach up along the side that the door lock assembly is on and you will see and feel a cord with a ring that you would pull and then your door would open once you pulled this cord. In some units if you unplug the machine for 7 minutes this also causes the control to reset and sometimes this also causes the door to be able to open once the control is reset. If you have any further questions message me back and please remember when our chat has fully concluded to rank how this opinion has helped in your appliance situation Thanks Rick

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Main Control Board If the washer won't start the main control board might be defective. This is not common. Check other parts and causes first.

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User Control and Display Board If the washer won't start, the user control and display board may be defective. Check for power to the washer first.
Timer If the washer won't start the timer might be defective. This part is often misdiagnosed, check other components before replacing this time
Line Fuse If the washer won't start the line fuse might have blown.
Thermal Fuse If the washer won't start the thermal fuse may have blown. It can be tested for continuity. Watch our fuse testing video for more information.
Line Fuse and Holder If the washer won't start the line fuse might have blown, or the line fuse holder might be damaged and need to be replaced.
Main Control Board If the washer won't start the main control board might be defective. This is not common. Check other parts and causes first.

Door or Lid Latch Assembly If the washer won't start the lid switch assembly might be defective. This is a very common problem. The lid switch assembly can fail either mechanically or electrically. Test any electrical switches with an Ohm meter for continuity. The switches should have continuity according to their design.

Door Lock Motor and Switch Assembly If the washer won't start the door lock assembly should be checked. The door lock can fail either mechanically or electrically. Test any switches on the door lock with an Ohm meter. The switches should have continuity according to their design.

Incoming Power Problem If the washer won't start check to see if there is power at the electrical outlet which the washer is plugged into. Plug a lamp or radio into the outlet to check it. If the outlet is dead, check the circuit breakers or fuses for the hom
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