This player sucks. both me and my mother had this player and both of them just died completly. all it says is that i have to format the player but when i connect it to the computer it gets stuck on "formatting" and nothing happens. I totally given up this player and bought a sandisk one. at least sandisk takes responsibility for their players.
Believe it or not, to reset the unit you need to remove the battery for a couple of hours. I had the same problem and this solution worked for me. Good luck!
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