Olympus VN-2100PC Digital Voice Recorder Logo

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Posted on Aug 11, 2011
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Tried to download Olympus VN-41000PC Digital Vocie Recorder updates from version 2.1.3 to 2.1.4, so I could then download updated drive for 64-bit Windows 7 system on my new comupter. The first download from 2.1.3 to 2.1.4 attempts to take over my Photoshop Elements program, and therefore does not install. Olympus Technical support says problem is beyond their technical capability to help me.

  • 3 more comments 
  • crowwater_bi Aug 15, 2011

    I am not sure. when i downlad 2.1.4 the downlad window opens. From that windown, the program icon for photoshops elements appears on the leeft side of the windown, not the DVR program. I go ahead and save it anyway, and continue the process of attempting to downlad, as soon as the "finish" window opens, I clck fonish, then immediatelymy Photoshop Elements program opens and it gives me an error message. I wlll do it again to determine the exact eroror number. I have tried it twice, both using "run" and save". The same thing happens. I also checked the control panel in programs. The control programs lists shows the Olympus DRV as installed, but there is no file size, indicating to me that it was not installed.



    Thanks

  • crowwater_bi Aug 22, 2011

    Would that be your 1st line of defense? Yes I could, but that doesn't explain why I was having the problem in the first place. Any input? Why would the program attempt to load any other software? I don't want reinstall all my software in case that didnt work.

  • crowwater_bi Aug 22, 2011

    I also don't know if it is blocking the install. I assume it is because it opens photoshop elements instead, and the Olympus software has a 0 file size when I go to Contol Panel / Programs. Just the icon appears.

  • crowwater_bi Aug 23, 2011

    That down't make sense to me because the Olympus doesn't even accomodate jpegs. Nor does photoshop elements accomodate sound files. I also responded somewhere else & I don't know what happened to this comment from me> Even if I uninstall photoshop, how do I know that The Olympus won't try to take over any other software that I have on my computer? Have you ever heard of this problem? Thanks

  • crowwater_bi Aug 30, 2011

    How is it that the Olympus even supports a jpeg or any file extentsion that is a photo? I though they were only audio files which Photoshop won't support, so it doesn't make sense. Are default jpeg programs the same as default audio programs? Is there any way I can see if this is the case through control panel? or anywhere else on my computer?

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Rofel Lantican

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  • Master 2,632 Answers
  • Posted on Aug 11, 2011
Rofel Lantican
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Hi,
Welcome to Fixya. I would like to clarify what do you mean when you said that "it attempts to take over my Photoshop Elements program, and therefore does not install". Does this means that Photoshop is blocking the installation?
Thanks

  • 1 more comment 
  • Rofel Lantican
    Rofel Lantican Aug 16, 2011

    Would it be possible for you to remove photoshop elements and install the updates first?

  • Rofel Lantican
    Rofel Lantican Aug 22, 2011

    It can be that the default program that is default to open a picture file on the camcorder is the photoshop elements. You can try to reinstall the Photoshop elements if you want to see what will happen.

  • Rofel Lantican
    Rofel Lantican Aug 23, 2011

    That's the reason why you can try to uninstall the elements and see what will happen. We will never know until we try it. To tell you honestly this is a strange issue with the olympus device that you have.

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