Hello kpohl385,
Sorry to hear you are having some problems with your player, but hopefully I can help you solve the problem. The following are some common reasons why dvd players fail to read discs or give you error messages.
1. The discs are scratched or dirty. If you hold them up to the light and tilt them, you will be able to see smudges, finger prints, scratches, chips, etc. Since your player is not reading any disc (even new ones) this does not sound like the problem, but still needs to be considered.
2. The optical lens that reads the discs is dirty and needs to be cleaned. According to the description you have given of the problem, this sounds like the most likely source of the problem you are having.
Here is a example picture of what the optical lens looks like:
3. The spindle motor could malfunction which will cause the disc to not spin at all or spin erratically. If a disc will not spin properly the laser inside will not read the information on the disc.
4. The optical assembly has malfunctioned and the laser that reads the information is not working.
You can also read my
tips and tricks section on the most common reasons why dvd players fail, which will provide you with more in depth descriptions, pictures, and information.
The easiest way to clean the optical lens of your player is by purchasing a dvd cleaning kit. You can purchase this kit at most stores that sell electronics such as Wal-mart, Best Buy, Circuit City, etc. They are not expensive. You can also clean the optical lens manually and you will find information on how to do this
here. I would also recommend you purchase a disc cleaning kit as well. This will help keep your dvd/cd discs in good working order and help remove dirt and scratches and they are also not expensive (this is totally optional) and can be purchased at the same type of stores I mentioned above. You can also clean your discs manually, but it will not really help with scratches. You can find step by step instructions
here.
Here is a example picture of what a dvd cleaning kit looks like:
All dvd/cd devices eventually fail over time, but by far the most common problem is just a dirty optical lens or dirty or scratched disc.
Sorry for all the links, but if I posted all the pictures and instruction on here, it would look like a novel :-).
I sincerely hope that this solves the problem you are having. Please let me know if you need any further assistance and I will be more than happy to try and help you to the best of my abilities. I wish you all the best.
If you would not mind, please rate my help. I would greatly appreciate it. Thank You
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