Go to Run and from run, type in devmgmt.msc and click ok. Scroll down to sound and see if you have any items with a yellow exclamation beside it. If so, you will need to install the audio driver for the device. If you still do not find the solution to your answer then visit http://www.vtechsquad.com/ and get the maximum out of it...
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Is just the icon missing, or does sound not work at all?
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