My neff side by side fridge freezer has 2 twist knobs in the fridge next to the ice cube making switch. they are numbered from 1-7 when the freezer was empty i had the freezer set to 4 and fridge to 4 since the freezer was filled yesterday i turned the setting to 7 and over night the freezer has started to defrost, is 7 the coldest or 1? thanks

there are 2 things that could be problem, 1 is a heater element that heats the bottom of frozen cubes slightly to allow the cubes to be pushed out into the tray by plastic fingers under the cubes and controlled by a motor. best bet would be to get model number of fridge and/or ice maker and look for direct replacement online. There is a company out of Chicago that offers replacements for lots of models. Sorry I dont have their name, but google the results for ice maker for your make/model fridge.

First, I'm not a Neff representative.
* Check your warranty. Call for support.https://www.neff-home.com/uk/service/support
* Website; https://www.neff-home.com/uk/products/fridges-freezers/fridges
* Manual (official - requires you to register.); https://www.neff-home.com/ie/service/manual

*** The following is for information only.***
* Model needed for specific solution.
* The buttons are for setting the coldness (harder?)
* There are some models that can change the chill "box" section to a freezer.
* Product specs (Official); https://www.neff-home.com/uk/products/fridges-freezers
* Neff Integrated Fridge Freezer K8524X8GB Product Overview (check 0:35) ; https://www.youtube.com/watch?v=NVqMz7cbY4o
* Neff K5920L0GB Side By Side American Fridge Freezer; https://www.youtube.com/watch?v=92ugO2ArjaA
* Neff KA3902B20G Side-by-side fridge-freezer; https://www.ruislipappliances.com/images/PDF/KA3902B20G.pdf
* Catalogs; http://pdf.archiexpo.com/pdf/neff-9796.html
* Products; http://www.jamesratfordbridge.co.uk/downloads/Neff_brochure.pdf
* NEFF KI2823F30G Built In Fridge;http://www.creativelivingni.co.uk/neff9.pdf
* use the posted contacts for specific support.
Aloha, ukeboy57

I would try switching the breaker. That will probably work.

What is most likely your problem is the crushed ice solenoid. This solenoid, which is located next to the auger motor behind the ice bucket, is failing to actuate when you request cubed ice. Its "home" setting is crushed, and actuates to allow cubes past the crushing mechanism in the bucket. To be certain its the problem, remove the ice bucket, and tape the door light switch in the closed position. actuate the ice dispenser lever, for both cubed and crushed ice. you will see a square hole next to the rotating fork, when you select cubes, it should open. If it does open, there is something wrong with your ice bucket, perhaps the arm is broken, or the door inside bucket is off its snap in type hinge or broken altogether. If it doesnt open, replace the solenoid

Expert Refrigerator Repair Service in Chicago and Suburbs

The ice maker unit give the command to the water valve to relese water for a short time.
you cna check with volt meter on the water volve that got the pip go to the ice maker unit if it getting 120V for short time when the fingers of the ice maker making full round.
if you get 120v the problem is the valve (the ice maker and the water have difrent water path so its difrent valve used) if you dont get 120v or the fingers of the ice maker not turning then its your ice maker unit need to be replace.

I hope you find this Very Helpful and best regards!

Problems not related.  The first is most likely the fan, or possibly water dripping on to the fan and freezing, but usually the noise comes from the fan struggling to run.  The cube problem could be as simple as the ice dispenser being put back in wrong.  There is a metal lever under the ice tray that switches between crushed and cubed.  Make sure it is seated properly.

Will probably find the freezer fan has failed.Push in the door switch on left hand front of freezer with the door open & you should here fan running,if not new fan required.

Are your ice cubes to big or in the dispenser door not opening all the way both can be fixed adjust the flow timer on the ice maker or replace the door dispenser

Sounds like the water hose to the ice maker has come loose. Is it in warranty?

I was able to solve this problem by doing the following:

1) Carefully (because there may be sharp metal blades in this area) reached into the upper left compartment of the icemaker and pressed down on ice cubes that seemed to be lodged there and were protruding slightly above the slots they should have been passing through.

2) Press down on the cubes, forcing them through the slots and into the cube container below

3) Lift the metal arm, remove and completely empty the ice cube container

4) Return the ice cube container to the freezer, making sure it is seated properly

Close the freezer and wait until the ice cube maker begins to make new ice cubes. The sound should stop in around 10-15minutes.