I just performed an update on my Sony Blue-ray now it is unable to access any of the internet features such as Netflix, Amazon, Qriocity because of an error: Connection status cannot be confimed. The service requested was not found. The server returned with the following reference code 300.

It may be that Amazon themselves need to update their app to get it working with the update.

I'm unfamiliar with how updates are rolled out on your TV but if there is a way to check for updates then go ahead and do that and if possible reinstall Amazon app.

I checked out the manual for this player and was unable to find anything that said it supported Netflix. It does have a browser, so you could try accessing Netflix through that, but I have found that very few browsers on audio devices support streaming services. What made you think it did support Netflix.

Since the last number of months the media sites have been phasing out Flash for playing videos. They are moving to HTML5 video player. The devices that use these services will have to be updated to be compatible.

I have no idea about the different manufacture policies at what age of devices will be updated. With most disk players and TV sets that are less than about three years old they can be put in to a home network to be allowed to have factory firmware (internal software) updates. Check to see if your player model can be connected to a network for updates. Many of the models can use WiFi to access the net, if you have WiFi at home or at the location of the disk player. It is the same for TV set. The older models of disk players require a file to be downloaded from the manufacture site for the particular model, converted to an ISO file, burned to a CD disk, and then the CD loaded in to the player's drive; to perform the update.

Another solution to watch the videos is to use a computer that has an HTML5 compatible browser. If the display card of the computer has an HDMI with embedded audio output it can be connected to your video center or TV set to view the movies.

The newest versions of Firefox, Chrome, and Internet Explorer should have HTML5 compatibility. It is also a good idea to install Microsoft Silver Light. Some sites will require Java to be installed to access playing their videos with HTML5.

I hope this helps out...

If you have a Sony device, the problem is completely on Sony's end (Feb 24 2015). A so-called "provisioning server" that Sony requires your device to use was down (whether by hackers or technical error), thus preventing your device from working. Very poor design! An error message clarifying that the problem was "Unable to reach the Sony server" would have saved me and many others hours of time trying in vain to fix a non-existent problem on my end. And worse is that this server only helps Sony capture details of your usage (forget your privacy!). They could easily have designed the device to connect directly (and much faster) to Netflix or wherever without snooping, or at least even if the Sony provisioning server were down. This probably also explains why it often takes so much time to connect to Netflix compared to when I use my PC. This is the last Sony Internet device I'll buy! And I'll check reviews to make sure whatever device I buy isn't hobbled by a similar poor design.

Try updating your apps and firmware on the Blu-Ray player from the setup menu. However if it is an older player the Amazon app may not be supported.

Unfortunately, no. All the apps that are on any Blu-Ray are added or removed by the manufacturer. In your case, Netflix pays Vizio to put their app on there. I've seen apps removed and added from players during updates. So unless Amazon and Vizio make some sort of an agreement, that player will never be able to access anymore than what was loaded on it when you bought it.

I just had this happen to me too! Are Sony servers down today?

Kills me is I can watch you tube one my sony and access netflix on a cheapo best buy wifi blue ray but Sony seems to be limiting netflix viewing a lot...

I'm sorry to inform you that the Blu-ray player does not feature streaming videos from Netflix.
However, the player has BD-Live feature. YOu can view the bonus contents in the Blu-ray disc if you configure network with the Player.
Please let me know if you require further clarifications
Thanks for understanding

I just had a chat session with Sony and the BDP-350 Blu Ray can not stream video from Netflix or Amazon.
Julie_> Welcome to Sony Online Support. I'm Julie. Please allow me a moment to review your concern.

Julie_> Thanks for waiting, xxxx. I'll be glad to assist you with the information about the compatibility of the Blu-ray Player to stream the videos.

Julie_> I'm very sorry to inform you that the Blu-ray Player is not compatible to stream the videos from netflix.

Julie_> Only the BD-Live feature of the Blu-ray discs played in the Blu-ray Player can be streamed.

Julie_> At this point of time there are no Firmware updates available to make it compatible to stream the videos through Netflix. 12/2/2009