Tip & How-To about Brother HL Office Equipment & Supplies

Things To Do When Brother Printer Shows Offline Errors

Troubled with issues via brother printer goes offline frequently? Here are few things to do when fixed.

  • Begin with checking whether the machine is turned on or not
  1. Sometimes when you find your brother printers screen is all blank the indications could be that the machine is turned off
  2. Check the device properly and make sure that it wakes up from its sleep mode.
  3. Note that in case you cannot turn on the machine it indicates some hardware problem and does none of the below mentioned troubleshooting steps will work.
  4. In case there are any other kind of error messages read on the LCD screen please follow the mentioned on screen instructions to troubleshoot it
  • Check and fix paper jam
  1. Another trivial brother printer offline issue occurs because of paper jam
  2. To fix a paper jam first check on the input and output paper trays check the add cover
  3. Is the paper jam still exist unplug the printer and check inside the printers to remove any torn piece of paper carefully
  • Printer is properly connected
Sometimes your brother printer not printing issue is contributed when the printer is not properly connected to the network or computers. To check

  1. If you are using any USB cable make sure the cable is connected to both the ends on printer and computer
  2. If using Ethernet cable make sure the cable is properly connected to the router and computer and you have a working internet connection
  3. The wireless connection users also should check their network connectivity
  4. Make sure that both your computer and your printer is connected to the same network
  • Set your printer as default
To set your brother all in one printer as default follow the steps

  1. Go to control panel and from there go to devices and printers
  2. Click on the icon of your printer
  3. From the sub menu choose option set as default
  • Deleting all pending print jobs
  1. To delete all pending print jobs from brother inkjet printer, go to control panel and from their go to devices and printers
  2. Right click on the brother printer icon and choose the option see what's printing
  3. Select option printer and finally choose cancel all print documents.
  4. Is the cancelling option is grayed out then click on option use as administrator
  5. Enter your option use as administrator and click on yes.
  • To fix printer offline errors on Mac
  1. To fix brother printer offline mac error go to system preferences from Apple menu and on their go to option printers and scanners
  2. Select the brother printer machine from the list of drivers
  3. Make sure that the correct driver is selected to be used.
  4. At the top of the dialogue box name of the default printer icon is given
  5. Make sure name is printer name + CUPS
  6. Click to add printer and then quit system preferences
In case of unresolved issues call experts for further guidance

https://printeroffline.support/brother-printer

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2 Answers

printer offline. how do i get it back online


The users who are experiencing offline errors while using the brother printers are suggested to check the connections, settings and printer hardware before proceeding any further. The connection to and from the printer shall be verified thoroughly by the users and any anomalies if found shall be fixed then and there. As these errors can also be caused by printer hardware issues, the users are suggested to check with different key components of the printer like the cartridges, feed tray and more and fix any issues if found. Restarting the printer and the computer after following the above mentioned procedure will help in solving and preventing the offline errors with your brother printer.

Jan 10, 2011 | Brother HL 5040 Laser Printer

4 Answers

Why does my Brother printer goes into Sleep mode and I can't print??


I have copied in the illustrated instructions for resolving printer status is Offline or Paused. (For Windows®) but if distorted please view here.

The printer status is Offline or Paused. (For Windows®)
Description:
To solve the problem, please see the following:

  • If the printer status is Offline:

    offline.gif
    Check that the printer is online using the following steps:

    VERIFY THE BROTHER MACHINE IS POWERD ON AND THERE ARE NO ERRORS

    1. If the LCD screen is blank, then the Brother machine is not powerd on the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.
    2. Check the LCD screen for any error messages. An example would be "Paper Jam" or Ink/Toner Empty". If the LCD screen shows an error troubleshoot to clear the isssue indicated.

    CHECK THE PRINTER STATUS

    NOTE : These steps or screens may differ depending on the operating system.
    1. For Windows® XP Users:
      Click Start => Printers and Faxes


      For Windows Vista® Users:
      Click Start => Control Panel => Hardware and Sound => Printers


      For Windows® 7 Users:
      Click Start => Devices and Printers



    2. For Windows® XP and Windows Vista® Users:
      Right click on the icon for your Brother machine and choose Use Printer Online.

      For Windows® 7 Users:
      Double click on the icon for your Brother machine => See what's printing => Printer => Use Printer Offline (Take the checkmark off.)

Note If the problem still continues, do one of the following:
  • If you find the Related FAQ's at the end of the page, click it and check another solution.

  • If you don't find the Related FAQ's, please contact Brother Customer Service from "Contact Us".






  • If the printer status is Paused:

    pause.gif
    For Windows® XP and Windows Vista® Users:
    Right click on the icon for your Brother machine and choose Resume Printing. (If the menu reads Pause Printing, there is no problem in the printer status.)


    For Windows® 7 Users:
    Double click on the icon for your Brother machine => See what's printing => Printer => Pause Printing (Take the checkmark off.)


    resume.gif


    If this does not solve the problem,

    For Windows® XP and Windows Vista® Users:
    Double click on the icon for your Brother machine and choose Printer => Cancel All Documents.



    For Windows® 7 Users:
    Double click on the icon for your Brother machine => See what's printing => Printer => Cancel All Documents

    cancel.gif


If you are using Windows Vista or Windows 7 please view here.

Trust this is helpful.

Dec 17, 2010 | Brother MFC 7840W Printer

3 Answers

Offline wireless printer


Please make sure that printer is turn on, before doing ensure you do power cycle of printer.

Add printer on Standard TCP/IP port.

Sep 13, 2009 | Brother MFC 490cw Color Inkjet...

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