How To Enable SMTP SSL Port on Sharp Network Scanner

From time to time I will get an odd error when setting up scanning to email on a Sharp copier that says:

(SMTP-SSL) Port is disabled. Consult your system admin.

The Solution

If you're getting the "(SMTP-SSL)Port is disabled. Consult your system admin." error, here is the quick fix. Before we get started you'll need to know the Sharp copier's IP address. I'll assume you already know how to get into the web GUI if you're setting up scan to email, but if you don't know the IP address of the copier you can print a NIC page with this information on it.
Here is a YouTube video(with my monotone voice-over) on how to run through the procedure described below:


1. From the Sharp's IP accessed web interface first login as an administrator by clicking Login at the top right corner. The default administrator password is "admin" by default.


2. Next, click Security Settings at the bottom of the left menu, then click Port Control underneath Security Settings.


3. Scroll down on the Port Control page to find the Client Port area, then look for the SMTP-SSL option, enable it, then click submit at the bottom of the page.


At this point you should be able to scan to email with an SMTP server that requires SSL. I'm not sure why this port setting is disabled from time to time, but at least it's a quick fix.

To verify your connection to the SMTP server click Network Settings on the left menu.

Scroll down to the SMTP section, and click Execute on the connection test. A popup will ask if you want to run the test with the displayed DNS servers, say OK, then you should have your successful reply.

In conclusion, this is a rare issue, but has a simple solution. If you'd like to lease a copier in Houston just request a quote or contact me. I'll get you fixed up quickly and I'll match or beat any price you've been given on a Sharp copier.