20 Most Recent AT&T ATT-974 Corded Phone Questions & Answers


maybe the new battery is in stock for a long time. then it is in low power.(http://www.my-batteries.com/digital-camera-batteries/sony-np-fr1.htm)

AT&T ATT-974... | Answered on Jan 18, 2017


I would also suggest downloading the manual. I have my answering service thru att and I call a phone # assigned to me to check messages at any time.
http://cdn-media-att.vtp-media.com/ecp/documents/product_Product/208/UserManual/537/974_Manual.pdf

AT&T ATT-974... | Answered on Dec 19, 2015


Same thing happened to me. Here's what I did: 1) Unplug phone. 2) Remove backup battery. 3) Wait at least 5 minutes. 4) Plug phone back in and insert battery.

Step 3 is important. I only waited about a minute the first time and the problem remained.

AT&T ATT-974... | Answered on Sep 03, 2014


Unplug everything then replug should reset the Caller ID

AT&T ATT-974... | Answered on Sep 03, 2014


You may download the user manual part 1 and part 2. The conference call instructions begin on page 51 of part 2.

AT&T ATT-974... | Answered on Mar 30, 2014


The problem is that in Step 3 the "Dial Alternate" option does
not appear - only "Dial", "Copy to Dir", and "Copy To 1-Touch" appear when
scrolling thru as described in the instructions.

AT&T ATT-974... | Answered on Oct 29, 2013


1) reset the base . TURN OFF wait by 3 minutes. this to due the remain "effect memory" in the battery and try again.

2) must be dissapear, this happen when the are shut down of energy or similar.

3) if the problem persist Read YOUR owner manual, and go to the section troubleshooting and fix it. However you can assist ONLINE via chat or phone.

God bless you

AT&T ATT-974... | Answered on Jul 26, 2012


You need to find where your phone line has a problem. This could be a sign of a wiring problem inside or outside or a problem with the phone itself. First try another phone at the current jack (I prefer to use an old corded phone with a different phone wire). Since this is a 4-line phone, you will need to check each line separately. Check for dial tone. If the test phone works, try the second wire with the ATT-974. If it still doesn't work, replace the phone. Modern phones aren't meant to be user fixable. If neither phone works, continue below.

Next try both phones at a different jack. If the phones both work and the jack is for the same line as one of the lines to the first jack, then you probably have a wiring problem at the jack or leading to the jack for all of the lines. You can open the faceplate and check for loose wires. If it is the wires to the jacks, you may want a professional to deal with the issue.

If you get the in use message at other jacks on both phones, find where the telephone service comes in. If you are lucky, that will terminate in RJ-11 jacks. Then open the service box and use your test phone there. If the problem occurs at the service box, call your phone company. They should fix it for you. If the dial tone is normal, it's an inside wiring problem. The phone company will fix it for a fee. (If the service uses a non-RJ11 jack, you should have the phone company do this test.)

I hope this helps.

Cindy Wells
(who has gotten a line in use error when mice chew on the wires or a crew dug too deep near the underground wires. Sometimes we'll hear a fast busy signal when the handset is picked up with the problem. Although with 2 line service, only the digging humans usually cause a problem with both lines. Animals only damage on line at a time outside.)

AT&T ATT-974... | Answered on Apr 18, 2011


The rollover trouble is a service provider issue, you need to call your service provider to report it. The second trouble could be related , I would report it to the service provider also. Once the rollover rissue is fixed, test for the second trouble again.

AT&T ATT-974... | Answered on Jan 24, 2011


Do you mean they are all red? Do you have all four lines being used?

AT&T ATT-974... | Answered on Aug 23, 2010

Not finding what you are looking for?
AT&T ATT-974 Corded Phone Logo

61 questions posted

Ask a Question

Usually answered in minutes!

Top AT&T Lands Phones Experts

Cindy Wells

Level 3 Expert

5908 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Marvin
Marvin

Level 3 Expert

84966 Answers

Are you an AT&T Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

AT&T Lands Phones

  • AT&T Lands Phones

Most Popular Question

phone lines not rolling

  • Lands Phones
Loading...